Yahelin Munoz
Rockford,IL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Grand Victorian Of Rockford
11.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Server
Grand Victorian Of Rockford
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Crew Member
Dunkin' Donuts
07.2021 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Waitress
Radisson Hotel & Conference Center
03.2019 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Guilford High School
Rockford, IL06.2020
Skills
- Reliable team player
- Collecting vital signs
- Patient-focused care
- Compassion and Empathy
- Time Management
- Bathing Assistance
- Ambulation Assistance
- Maintaining privacy
- Condition Monitoring
- Patient Safety Management
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
CNA
Grand Victorian Of Rockford
11.2023 - Current
Server
Grand Victorian Of Rockford
12.2022 - Current
Crew Member
Dunkin' Donuts
07.2021 - 11.2023
Waitress
Radisson Hotel & Conference Center
03.2019 - 03.2020
High School Diploma -
Guilford High School
- CNA - Certified Nurse Assistant
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