Yahir Mercado
Waco,TX
Summary
Dynamic sales professional with expertise in negotiation and customer relationship management. Skilled at connecting with clients through bilingual communication, driving sales growth, and ensuring customer satisfaction.
Results-driven sales agent leveraging bilingual skills to enhance customer engagement. Known for exceeding sales goals and fostering long-term relationships through adaptability and effective communication.
Overview
3
3
years of professional experience
Work History
Real Estate Assistant
Mercado's Renovators and Home Buyers
Fontana, CA
01.2021 - 08.2023
- Advised customers on vehicle options, financing, and insurance, consistently exceeding sales targets by 20%.
- Supported a lead agent in both residential and commercial transactions.
- Leveraged bilingual communication to connect with a broader range of clients, guiding them through property listings and negotiations.
- Identified a prime off-market property (a quadruplex valued at $550K) and facilitated the successful connection between buyer and agent.
- Built rapport with a diverse clientele, utilizing bilingual skills to serve both English and Spanish-speaking customers.
- Facilitated the finalization of sales, ensuring customer satisfaction and repeat business.
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Coordinated property listings and managed client inquiries to streamline communication processes.
- Assisted in preparing contracts and legal documents, ensuring compliance with real estate regulations.
- Scheduled property showings and meetings, optimizing time management for agents and clients.
- Maintained accurate databases of properties, leads, and transactions to support sales efforts.
Dealership Sales Agent
Toyota Dealership
Victorville, CA
05.2022 - 06.2024
- Developed rapport with customers to understand their needs and preferences.
- Conducted product demonstrations, highlighting features of Toyota vehicles.
- Built rapport with a diverse clientele, utilizing bilingual skills to serve both English and Spanish-speaking customers.
- Managed customer inquiries and provided timely follow-up on leads.
- Collaborated with team members to optimize sales strategies and techniques.
- Facilitated the finalization of sales, ensuring customer satisfaction and repeat business.
Education
Associate of Science - Aviation
Victor Valley College
Victorville, CA05-2024
Skills
- Client relations
- Bilingual: Fluent in English and Spanish (writing and speaking)
- Sales and Persuasion Techniques
- Customer Relationship Management (CRM)
- Negotiation and Closing Deals
- Market Research (Automotive and Real Estate)
- Networking
- Adaptability to change
- Sales strategies
- Customer assistance
- Sales training
- Technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dealership Sales Agent
Toyota Dealership
05.2022 - 06.2024
Real Estate Assistant
Mercado's Renovators and Home Buyers
01.2021 - 08.2023
Associate of Science - Aviation
Victor Valley College