Yahitza Alvarez
Orlando,Fl
Summary
Proven multitasker and quick learner, adept in problem-solving and bilingual communication. Excelled at Offleaseonly by enhancing operational efficiency and customer satisfaction. Skilled in coordinating complex operations and leading teams to exceed productivity targets. Demonstrates adaptability and a strong focus on achieving results through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Lot Operations
Manheim Central Florida
Orlando, FL
10.2023 - Current
- Drive and move vehicles around property to designated areas.
- Checked vehicle after shift for damage.
- Provide support to drivers during their route if needed.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Communicated with drivers for task that needed to be done in different working areas.
- Assisted drivers with troubleshooting mechanical issues with vehicles.
- Inspected vehicles for mechanical items and safety issues prior to departures.
- Assisted customers with directions on property to find vehicles when requested.
- Completed day-to-day duties accurately and efficiently.
SECURITY
Offleaseonly
Orlando, Fl
12.2017 - 09.2023
- Scan vehicle inventory daily
- Speak with the customers and team supervisors to address and resolve service needs
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Maintain cdk system up to date by uploading scans in a reasonable amount of time
- Satisfied customers every day with fast, friendly, and knowledgeable support for test drive needs sand when purchasing vehicles by verifying each vin number of vehicles
- Communicated security policies to staff members and performed security training.
- Conducted security patrols of car dealer facilities to ensure safety and security.
PRODUCTION COORDINATOR
Opmax Services
Orlando, Florida
08.2014 - 02.2019
- Coordinated solutions to complaints, delays and other problems to maintain fluency of car cleaning production
- Prepared and distributed production schedules to keep the involved departments and teams on the same page and with appropriate amount of staff
- Gained knowledge of rental car company operations, conditions, and process
- Managed several groups of employees to maintain a flow of productivity expected by enterprise rental cars
DISPATCHER
Offleaseonly
Orlando, Florida
12.2017 - 07.2018
- Documented status and location of vehicles when requested by salesperson to maintain salesperson informed and a estimated arrival time of vehicle
- Organized daily assignment and run break schedules for porters
- Met targets consistently by working hard and with strong attention to detail and communication
- Records every status of a vehicle requested to keep system efficient and information organized
Education
HIGH SCHOOL DIPLOMA -
Boone High School
Orlando, FLSkills
- Problem-solving
- Handle communications
- Multitasking
- Bilingual
- Adaptability
- Quick learning
Timeline
Lot Operations
Manheim Central Florida
10.2023 - Current
SECURITY
Offleaseonly
12.2017 - 09.2023
DISPATCHER
Offleaseonly
12.2017 - 07.2018
PRODUCTION COORDINATOR
Opmax Services
08.2014 - 02.2019
HIGH SCHOOL DIPLOMA -
Boone High School
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