Michelle McGowan
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record at Walmart, excelling in customer service and inventory management. Recognized for enhancing team productivity through effective training and problem-solving. Dependable and detail-oriented, consistently meeting deadlines while fostering a collaborative environment. Strong communicator with a commitment to maintaining high standards of organization.
Overview
11
11
years of professional experience
Work History
Lot Operations
On Demand
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Overnight Stocker
Walmart
San Antonio, TX
03.2022 - 12.2023
- Stocked shelves efficiently, ensuring product availability and organization throughout store.
- Assisted in inventory management, tracking stock levels and coordinating replenishment efforts.
- Collaborated with team members to maintain clean and safe working environment.
- Trained new associates on stocking procedures and safety protocols, fostering a cohesive team dynamic.
- Implemented improved stocking techniques that reduced restocking time and enhanced productivity.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
Cashier Team Lead
Jack N The Box
San Antonio, TX
04.2017 - 04.2020
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained new cashiers on operational protocols and customer service standards.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed team schedules to optimize staffing levels during peak hours.
- Conducted regular inventory checks to minimize discrepancies and improve stock management.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assembly Line Worker
TNG
San Antonio, TX
08.2015 - 12.2016
- Operated assembly machinery to ensure efficient production flow.
- Assembled components accurately following detailed specifications.
- Maintained cleanliness and organization of work area to promote safety.
- Collaborated with team members to meet daily production targets.
- Identified and reported equipment malfunctions to minimize disruption.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed outlined specifications to implement assembly plans.
Greeter
Ashley Furniture Warehouse
San Antonio, TX
01.2016 - 07.2016
- Greeted customers warmly, creating positive first impressions upon entry.
- Assisted guests in locating products and navigating store layout effectively.
- Managed customer inquiries, providing accurate information about products and promotions.
- Maintained cleanliness and organization of entrance area to enhance customer experience.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
Education
Liberal Arts
San Antonio College
San Antonio, TXSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Multitasking
Excellent communication
Calm under pressure
Active listening
Verbal communication
Organization and time management
Timeline
Lot Operations
On Demand
08.2024 - Current
Overnight Stocker
Walmart
03.2022 - 12.2023
Cashier Team Lead
Jack N The Box
04.2017 - 04.2020
Greeter
Ashley Furniture Warehouse
01.2016 - 07.2016
Assembly Line Worker
TNG
08.2015 - 12.2016
Liberal Arts
San Antonio College