Yahnis Postell
Fayetteville,NC
Summary
Utilize and use strategies that I have learned through the years of working.
I know that I being a lot to the company that chooses to hire me.
I am proud to say I have over 15 years of customer service work, claims.
Overview
14
14
years of professional experience
Work History
Claims Examiner
Florida Blue - Blue Cross Blue Shield Of Florida
01.2024 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Processing Specialist
Deluxe
08.2022 - 01.2024
- Managed and authenticated processing of business deposit slips.
Provider Services Representative
BroadPath Healthcare Solutions
05.2020 - 08.2022
- Explain eligibility to different providers calling in inquiring about the patient’s eligibility
- Also to check on claims to see if they were approved or denied
- Obeying HIPPA laws
Customer Service
The Home Depot
11.2016 - 04.2020
- Provide customer service and take customers orders and get them prepared for delivery
- Provide efficient and over the top service 100%
Shipping Clerk
Dollar General Warehouse
01.2011 - 09.2015
- Organizing inventory for easy retrieval as new orders come in, reviewing incoming and outgoing shipment schedules to maintain productive operations
Education
Certificate - Business Administration
Fayetteville Technical Community College
03.2018
High School Diploma -
Santa Fe High School
06.1999
Skills
- WPM
- Microsoft Excel
- Microsoft Word
- Office Management
- Computer Networking
- Zendesk
- Citrix
- Customer Support
- Salesforce
- CRM Software
- Live Chat
- Technical Support
Timeline
Claims Examiner
Florida Blue - Blue Cross Blue Shield Of Florida
01.2024 - Current
Processing Specialist
Deluxe
08.2022 - 01.2024
Provider Services Representative
BroadPath Healthcare Solutions
05.2020 - 08.2022
Customer Service
The Home Depot
11.2016 - 04.2020
Shipping Clerk
Dollar General Warehouse
01.2011 - 09.2015
Certificate - Business Administration
Fayetteville Technical Community College
High School Diploma -
Santa Fe High School
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