Yailenne Olarte Rios
Paterson,NJ
Summary
Pursuing job opportunity which will allow me to grow professionally, while also using my skills to help promote your cooperate mission and exceed team goals. Extremely motivated and passionate in whatever I am asked to do. Strong interpersonal and communication skills, equally effective working independently and in cooperation with others. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
3
3
years of professional experience
Work History
Supervisor
Kids Empire
08.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
Phone Operator
Blue 42
10.2021 - 03.2022
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Cashier
Amados Cafe
07.2021 - 09.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education
High School Diploma -
Paterson Charter School For Science And Technology
196 W Railway Ave Paterson New Jersey06.2022
Skills
- Welcoming Customers
- Data Entry
- Customer Service
- High School Diploma
- Decision Making
- Attention to Detail
- Critical Thinking
- Welcoming Customers
- Honest and Ethical
- Pricing and Markdowns
- Honest and Dependable
- Customer Assistance
Timeline
Supervisor
Kids Empire
08.2023 - Current
Phone Operator
Blue 42
10.2021 - 03.2022
Cashier
Amados Cafe
07.2021 - 09.2021
High School Diploma -
Paterson Charter School For Science And Technology
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