Yailin Contreras
Berrien Springs
Summary
Dedicated professional with extensive experience in customer service and human resources. Proven ability to multitask effectively while enhancing recruitment processes. Committed to driving organizational success through strategic improvements and efficient operations.
Overview
21
21
years of professional experience
Work History
Human Resources Employment Associate
Andrews University
Berrien Springs
10.2022 - Current
- Executed processing of teaching and non-teaching contracts efficiently.
- Assisted in processing letters for new hires and rehires accurately.
- Utilized computer skills for quick and precise typing across tasks.
- Navigated employment inquiries via phone, email, and in-person meetings effectively.
- Monitored university job postings to enhance recruitment efforts.
- Investigated EPAs and PAFs for discrepancies, ensuring accurate records.
- Fostered positive relationships with customers through exceptional service.
- Trained new associates on essential policies and procedures.
Graduate Student Clinician
International Center for Trauma Education & Care
Berrien Springs
08.2021 - 08.2024
- Developed educational materials on trauma care for community outreach programs.
- Facilitated group therapy sessions focusing on cognitive behavioral techniques.
- Provided crisis intervention services to clients and families effectively.
- Coordinated care with other mental health providers to ensure comprehensive support.
- Delivered psychoeducational workshops on mental health awareness topics in the community.
- Conducted outreach programs, including prevention talks and presentations for social service agencies and businesses.
Costumer Service Representative
Social Security Administration, SSA
South Bend
02.2022 - 09.2022
- Assisted clients with social security benefits inquiries and service-related questions.
- Processed applications and claims using agency-specific systems to ensure efficiency.
- Collaborated with team members to improve customer service delivery standards.
- Handled sensitive information, maintaining confidentiality and compliance with regulations.
- Performed administrative tasks including filing paperwork, updating databases, and generating reports.
- Conducted follow-up calls to customers after issue resolution for satisfaction tracking.
- Processed requests for social security cards in accordance with established procedures.
Parent Educator
BRESA
Berrien Springs
12.2004 - 06.2019
- Facilitated workshops to enhance parenting skills and child development knowledge.
- Assessed family needs through interviews and questionnaires for tailored programming.
- Provided one-on-one coaching on effective communication strategies for parents.
- Maintained detailed records of participant engagement and progress within programs.
- Organized educational seminars on nutrition, parenting skills, and child development stages.
- Educated families about early intervention programs for infants at risk of delays.
- Visited families in home environments to evaluate needs and suggest lifestyle improvements.
- Assisted families in accessing community resources such as housing and job training.
Education
Master of Arts - Social Work
Andrews University
Berrien Springs, MI08-2024
Skills
- Contract processing
- Recruitment strategies
- Crisis intervention
- Data analysis
- Facilitation techniques
- Customer relationship management
- Multitasking and organization
- MS office
- Computer skills
- Courteous and professional
- Work Planning and Prioritization
Timeline
Human Resources Employment Associate
Andrews University
10.2022 - Current
Costumer Service Representative
Social Security Administration, SSA
02.2022 - 09.2022
Graduate Student Clinician
International Center for Trauma Education & Care
08.2021 - 08.2024
Parent Educator
BRESA
12.2004 - 06.2019
Master of Arts - Social Work
Andrews University