Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Yaimary Aguilar Ríos

St. Cloud,USA

Summary

Business professional very detail oriented, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Vice President

Ramey Art Walk (nonprofit organization)
06.2014 - 01.2020
  • Event manager specialist.
  • Public Relations - Manage social media platforms, removing spam comments, quick response addressing needs.
  • Proposals development for the Ramey Art Walk to the local government, the Cultural Tourism Institutions, the Educational Institutions, the Community Board of Directors and the Media to acquire support for the community events.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

Freelance Writer

Lake Nona Social Magazine
03.2019 - 06.2019
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Brainstormed ideas to create useful content for clients.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.

Bilingual Customer Service Representative

Jetblue Airways Corp
12.2015 - 09.2017
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Provided language translation services for customer service inquiries.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Human Resources Customer Service I

Northwest Consortium (Single Management Center) of PR
08.2009 - 09.2010
  • Provide Human Resources support management as a facilitator for job opportunities to clients.
  • Respond to employee relations concerned.
  • Nominate clients for different proposals such as jobs offers, institutional trainings, OJT's and workshops.
  • Make constant and partial evaluations for both, the employer and the employee.
  • Prepare and maintains bi-weekly payroll of participants in the various programs.
  • Evaluate the programs proposals and designation for diverse projects.
  • Provide job search workshops, motivational assistance, team-buildings and occupational trainings once their finished the improvements outlined in the contract.

Education

Master - Public Relations/Communications

Sacred Heart University
San Juan, P.R.
01.2013

Bachelor's degree - Marketing and Human Resources

University of Puerto Rico in Aguadilla
01.2009

Highschool - Accounting Vocational Studies

Juan Suárez Pelegrina Highschool
Aguadilla, PR
01.2003

Skills

  • Microsoft Office proficiency
  • Organizational and strategic planning skills
  • Effective communication and public speaking
  • Customer relations
  • Small business operations
  • Project management
  • Business development
  • Human resources
  • Market trend awareness
  • Marketing tactics
  • Attention to detail
  • Team leadership

Certification

  • Event planner
  • CPR

Languages

Bilingual: Fluently Spanish and English (reading, writing, speaking and translation)

Awards

Foro Europeo – Business School of Navarra in Pamplona, Spain 2012

Degree in European Communication Management.

International business experience to complete the Thesis for the master degree.  

Workshops with professionals of the Spanish-European Communications.

Timeline

Freelance Writer

Lake Nona Social Magazine
03.2019 - 06.2019

Bilingual Customer Service Representative

Jetblue Airways Corp
12.2015 - 09.2017

Vice President

Ramey Art Walk (nonprofit organization)
06.2014 - 01.2020

Human Resources Customer Service I

Northwest Consortium (Single Management Center) of PR
08.2009 - 09.2010

Bachelor's degree - Marketing and Human Resources

University of Puerto Rico in Aguadilla

Highschool - Accounting Vocational Studies

Juan Suárez Pelegrina Highschool

Master - Public Relations/Communications

Sacred Heart University

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