Yaira Lozada
Haverhill,MA
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings. Devoted to giving every day a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Hannah Duston Healthcare Center
Haverhill, MA
10.2023 - 11.2024
- Monitored vital signs and reported any changes or abnormalities to the nursing staff.
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility.
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste.
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care.
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times.
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting equipment.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Customer Service Associate
Savers/Value Village
Plaistow, NH
07.2021 - 10.2023
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers.
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies.
Education
High School Diploma -
Haverhill High School
Haverhill, MA06-2023
Some College (No Degree) - Nursing
Necc
Haverhill, MASkills
- Infection Control Training
- Patient Care
- EMR Systems
- Vital Signs
- Critical Care Experience
- Caregiving
- OSHA certification
- Patient monitoring
- Customer service
- Patient transfers
- Multitasking and organization
- End-of-life care
- Feeding assistance
- Flexibility and adaptability
- Problem-solving
- Patient hygiene assistance
- Time management
- HIPAA compliance
- Compassion and empathy
- Attention to detail
- Active listening
- Lifting and transferring
- Friendly and outgoing
- Money handling
- Reliability and punctuality
- Customer assistance
- Cash handling accuracy
- Sales proficiency
Certification
- Person Centered Care Habilitation Certificate- Alzheimer's Association
- OSHA 10-hour General Industry Training- Healthcare
- Mandated Reporter- Middlesex Children Advocacy Center
- First Aid/CPR
Languages
English - Fluent, Spanish - Intermediate
Timeline
CNA - Certified Nursing Assistant
Hannah Duston Healthcare Center
10.2023 - 11.2024
Customer Service Associate
Savers/Value Village
07.2021 - 10.2023
High School Diploma -
Haverhill High School
Some College (No Degree) - Nursing
Necc