Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yairis Cruz

Katy,TX

Summary

A highly motivated and skilled individual seeking a challenging position in customer service. Committed to delivering exceptional results and exceeding expectations, aiming to utilize all my knowledge to contribute effectively to the success of the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Teacher

Children's Lighthouse
03.2023 - Current
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Coordinator

Marshalls & HomeGoods
10.2021 - 03.2023
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Completed bi-weekly payroll for multiple employees.

Member Service Specialist

Sam's Club
08.2018 - 09.2021
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Delivered functionality assistance via phone and online service platforms.
  • Increased sales by 10% fulfilling the members and company expectations.

Education

Some College (No Degree) - Forensic Psychology

University of Puerto Rico - Humacao
Humacao, PR

Skills

  • Outbound Calls
  • Product Promotion
  • Relationship-Driven Selling
  • Trained in Salesforce
  • Customer Account Management

Certification

  • Licensed Forklift Driver, Sam's Club
  • CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Teacher

Children's Lighthouse
03.2023 - Current

Coordinator

Marshalls & HomeGoods
10.2021 - 03.2023

Member Service Specialist

Sam's Club
08.2018 - 09.2021

Some College (No Degree) - Forensic Psychology

University of Puerto Rico - Humacao

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Yairis Cruz