Yairis Cruz
Katy,TX
Summary
A highly motivated and skilled individual seeking a challenging position in customer service. Committed to delivering exceptional results and exceeding expectations, aiming to utilize all my knowledge to contribute effectively to the success of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Teacher
Children's Lighthouse
Katy, TX
03.2023 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Coordinator
Marshalls & HomeGoods
Houston, TX
10.2021 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Completed bi-weekly payroll for multiple employees.
Member Service Specialist
Sam's Club
Kissimmee, FL Laredo, TX Katy, TX
08.2018 - 09.2021
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Delivered functionality assistance via phone and online service platforms.
- Increased sales by 10% fulfilling the members and company expectations.
Education
Some College (No Degree) - Forensic Psychology
University of Puerto Rico - Humacao
Humacao, PRSkills
- Outbound Calls
- Product Promotion
- Relationship-Driven Selling
- Trained in Salesforce
- Customer Account Management
Certification
- Licensed Forklift Driver, Sam's Club
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Teacher
Children's Lighthouse
03.2023 - Current
Coordinator
Marshalls & HomeGoods
10.2021 - 03.2023
Member Service Specialist
Sam's Club
08.2018 - 09.2021
Some College (No Degree) - Forensic Psychology
University of Puerto Rico - Humacao