Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Yajai Arpaichiraratana

Decatur,GA

Summary

Setting the Highest Standards in Customer Service Bringing a Welcoming Mindset to Challenges Hands-on and results-driven hospitality management professional with 7+ years of restaurant management experience. Consistently promote excellent relationships with clients, vendors, and partner organizations based on earned trust and respect. Well-regarded for staying current on industry trends and customers’ preferences. Robust reputation for clearly and effectively communicating to audiences from a variety of cultural, educational, and economic backgrounds. Proven capacity to deliver complex projects on-time and within budget despite shifting priorities, demanding expectations, and stringent deadlines.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Morton's The Steakhouse
01.2019 - 03.2023
  • Provide management support with annual sales of $4.5M and a combined front-of-the-house and back-of-the-house staff of 30.
  • Resolved problems promptly to elevate customer approval.
  • Strategically developing effective plan with General Manager to increase restaurant sale.
  • Trained and guided staff team to maintain high productivity and performance metrics.
  • Scheduled front-of-the-house staff for shifts, taking into account guest traffic and employee strengths.
  • Provided coaching and mentoring to employees.

Assistant General Manager

Morton's The Steakhouse
04.2018 - 01.2019
  • Provide management support with annual sales of $3M and a combined front-of-the-house and back-of-the-house staff of 25.
  • Oversea mainly front-of-the-house staff and corporate and support executive chef for managing back-of-the-house.
  • Trained new employees on proper protocols and step of service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate guest satisfaction.

Food & Beverage Controller

Morton's The Steakhouse
05.2017 - 04.2018
  • Processed account payables and account receivables and reviewed payroll and taxes on server gratuities.
  • Practiced proper safety and sanitation standards.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Planned order execution to simultaneously deliver items ordered together.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Handled cash accurately and prepared deposits.

Server and Server Trainer

Morton's The Steakhouse
04.2014 - 05.2017
  • Served food and beverages in fine dining environment
  • Instructed servers on proper techniques for taking orders, serving food and providing great customer service.
  • Coordinated training schedules across sites with managers to optimize training initiatives and work-flow management.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular guests.
  • Increased sales significantly by upselling higher-end products to customers.

Server

Nan Thai Fine Dining
05.2015 - 04.2017
  • Resolved guest complaints promptly and professionally to maintain positive reputation.
  • Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Science - Gemology

Srinakharinwirot University
Bangkok, Thailand
04.2003

Skills

  • Loss Prevention Strategies
  • Staff Management
  • Sales Coaching
  • POS Inventory System Operation
  • Dining Room Management
  • Food Safety and Sanitation
  • Budgeting and Cost Control
  • Inventory Tracking and Management

Languages

English
Professional Working
Thai
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager

Morton's The Steakhouse
01.2019 - 03.2023

Assistant General Manager

Morton's The Steakhouse
04.2018 - 01.2019

Food & Beverage Controller

Morton's The Steakhouse
05.2017 - 04.2018

Server

Nan Thai Fine Dining
05.2015 - 04.2017

Server and Server Trainer

Morton's The Steakhouse
04.2014 - 05.2017

Bachelor of Science - Gemology

Srinakharinwirot University

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Yajai Arpaichiraratana