YAJAIRA ALVARADO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Retail Associate
Tjmaxx
Granada Hills, California
12.2021 - 05.2026
- Supported multiple departments including women’s, children’s, jewelry, fitting room, and front-end cashiering
- Delivered excellent customer service by assisting shoppers with locating merchandise and answering questions
- Created a welcoming and positive shopping experience for customers
- Handled transactions accurately and efficiently at the register
- Managed fitting room operations, ensuring organization and customer flow
- Maintained clean, organized, and visually appealing sales floors
- Demonstrated strong multitasking, communication, and problem-solving skills in fast-paced environments
- Collaborated as a reliable team player with strong attention to detail and efficiency
RECEPTIONIST
NORTH VALLEY EYE MEDICAL GROUP
01.2016 - 01.2019
- Greeted and checked patients in/out, ensuring a smooth and welcoming front desk experience
- Scheduled, rescheduled, and canceled appointments efficiently
- Verified insurance eligibility and processed billing for vision plans
- Collected copays and payments for services and optical merchandise
- Prepared patient charts and released medical records as requested
- Followed up on past-due balances and maintained accurate records
- Managed multi-line phone system, directing calls to appropriate staff
- Completed clerical tasks including copying, faxing, and emailing to support daily operations
- Served as a Key Carrier, responsible for opening and closing the office and maintaining security procedures
- Ensured secure handling of keys and assisted staff with access as needed
RECEPTIONIST
ENDEAVOR SURGICAL CENTER
01.2015 - 01.2016
- Greeted patients and provided a professional, welcoming front office experience
- Checked patients in, verified information, and collected co-pays accurately
- Prepared and organized patient files for upcoming appointments
- Requested and tracked lab work to ensure timely patient care
- Maintained organized filing systems for easy access to records
- Performed clerical duties including faxing, emailing, and document management
- Supported daily office operations to ensure efficiency and smooth workflow
- Served as a Key Carrier, responsible for opening and closing the office and ensuring security procedures were followed
- Assisted with maintaining a secure environment by handling keys and supporting staff with access as needed
DISPATCHER
RELAXED HEATING & AIR
01.2010 - 01.2015
- Answered high-volume calls and provided customer support in a fast-paced environment
- Scheduled service appointments based on urgency and technician availability
- Coordinated heating and air conditioning service calls to ensure timely response
- Prepared invoices, updated work orders, and maintained accurate records
- Followed up on outstanding payments and ensured proper documentation
- Performed data entry and maintained organized filing systems
- Completed clerical tasks including faxing, emailing, and document management to support daily operations.
Education
HIGH SCHOOL DIPLOMA -
NORTH HOLLYWOOD HIGH SCHOOL
North Hollywood, CA 08.2004 - 06.2007
Skills
Skills
- Bilingual Communication: Spanish & English
- Customer Service & Sales Support
- Upselling and Product Recommendation
- Patient-Centered Service & Customer Relations
- Accurate Transaction Processing & Cash Handling
- Inventory Management & Merchandise Organization
- Sales Reporting Tools & Data Entry
- Appointment Scheduling & Calendar Management
- Multi-Line Phone System Operation
- High-Volume Call Handling & Dispatch Support
- Problem Solving and Quick Decision-Making
- Multitasking in Fast-Paced Environments
- Attention to Detail and Accuracy
- Organization and Time Management
- Task Coordination and Prioritization
- Strong Verbal Communication & Active Listening
- Team Collaboration and Leadership Support
- Adaptability and Ability to Learn Quickly
- Stress Management in Challenging Situations
- Confidentiality and Professionalism
- Medical Office Administration Support
Timeline
Retail Associate
Tjmaxx
12.2021 - 05.2026
RECEPTIONIST
NORTH VALLEY EYE MEDICAL GROUP
01.2016 - 01.2019
RECEPTIONIST
ENDEAVOR SURGICAL CENTER
01.2015 - 01.2016
DISPATCHER
RELAXED HEATING & AIR
01.2010 - 01.2015
HIGH SCHOOL DIPLOMA -
NORTH HOLLYWOOD HIGH SCHOOL
08.2004 - 06.2007