Yajaira Arauz
Los Angeles,CA
Summary
Professional seeking to elevate their career within the Aviation world. Highly adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing under pressure with ease.
Overview
9
9
years of professional experience
Work History
Operations Member Associate
The Private Suite
07.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Learn and complete training sessions with multiple airlines (American, Delta, Alaksa, Qantas etc...)
- Memorize and adhere to LAWA, airlines and company policies.
- Excellent time management and leading of teams in order to complete all movements.
- Cater to very high profile clients with absolute grace and patience with all reservations.
Customer Service Representative
American Airlines
03.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Board aircrafts in a timely manner while abiding security regulation and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with management when customer issues escalated and worked to find resolutions.
Customer Sales Support Representative
American Airlines
08.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving personal and company productivity
- Participated in team building activities to enhance working relationships
- Engaged with clients to fulfill requests, purchases and addressing concerns
- Oversaw daily operations and orders to ensure product deliverance in a timely manner
Premium Services Representative
American Airlines
02.2018 - 08.2021
- Aided clients in a gracious manner while abiding to company polices
- Created a "Judgement Free Zone" for clients to ensure they are provided excellence customer service to address all concerns.
- Building strong networks within operational departments to service an outstanding 5Star product, including escorting, rebooking, boarding in a timely manner.
Operations Analyst
Envoy Airlines
10.2017 - 02.2018
- Heavily built relationships with operational departments (Cockpit crew, Flight Attendants, Fuelers, Crew Scheduling, Fleets Clerks, Maintenance etc...) with flowing communication to accomplish a successful operation
- Calculated the weight and balance of an aircraft (Ratio of passenger, fleet and fuel) for a secure flight
- Regularly multitasked between multiple computer screens, phones and coding
Customer Service Representative
Envoy Airlines
03.2016 - 10.2017
- Assisted passengers during irregular operations with transparent communication and empathy
- Guided and trained new employees to run a smooth operation
- Performed safety searches on international and domestic flights
Residential Manager
Cadman Group
01.2015 - 12.2016
- Gained trust of prospective tenants in person and via phone
- Recruited vendors and preformed frequent safety checks for state and company inspections
- Reviewed contracts with vendors and tenants
- Attended court hearing regarding tenants evictions
Education
Pilot License -
Glendale Career College
Glendale, CAHigh School Diploma -
Youth Policy
Los Angeles 2014
Skills
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- Team building
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Organization and Time Management
- Bilingual
- Performance monitoring
- Problem solving
Timeline
Operations Member Associate
The Private Suite
07.2023 - 01.2024
Customer Service Representative
American Airlines
03.2022 - 01.2023
Customer Sales Support Representative
American Airlines
08.2021 - 03.2022
Premium Services Representative
American Airlines
02.2018 - 08.2021
Operations Analyst
Envoy Airlines
10.2017 - 02.2018
Customer Service Representative
Envoy Airlines
03.2016 - 10.2017
Residential Manager
Cadman Group
01.2015 - 12.2016
Pilot License -
Glendale Career College
High School Diploma -
Youth Policy
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