Yajaira Garcia
Orlando,FL
Summary
Dedicated and detail-oriented professional with exceptional customer care experience. I have honed my skills through years of hands-on experience in various customer-facing roles. My ability to meticulously analyze and address customer needs, coupled with my exceptional commitment and problem-solving skills, has consistently resulted in increased customer satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
ALORICA PANAMA
07.2018 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to all technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Quality Assurance Analyst
ALORICA PANAMA
08.2017 - 04.2018
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Organized and maintained work environment to allow for maximum productivity.
Education
Language Proficiency Certificate - Language Training
Florida Language School LLC
Orlando, FLBachelor's Degree - Psychology
U.M.E.C.I.T.
Panama City, Panama05.2022
Skills
- Positive attitude
- Punctuality and responsibility
- Fast learning
- Proactive and organized
- Problem-solving
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Technical Support Representative
ALORICA PANAMA
07.2018 - 09.2022
Quality Assurance Analyst
ALORICA PANAMA
08.2017 - 04.2018
Language Proficiency Certificate - Language Training
Florida Language School LLC
Bachelor's Degree - Psychology
U.M.E.C.I.T.
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