Hi, I’m
Yajaira Gazca
Dallas,Texas
Summary
Dynamic and service-oriented professional with a proven track record at Barri Financial Group, enhancing customer satisfaction through effective communication and compliance expertise. Skilled in cross-functional teamwork and hygienic cleaning practices, I excel in optimizing operations and fostering strong client relationships, ensuring a seamless experience while maintaining high standards of service.
Overview
14
years of professional experience
Work History
Self-employeed
Housekeeper
08.2019 - 05.2025
Job overview
- Assisted in laundry services, ensuring proper handling and care of linens and garments.
- Maintained cleanliness and organization of assigned areas through diligent housekeeping practices.
- Followed safety protocols for cleaning chemicals and equipment to promote a safe work environment.
- Adapted to various cleaning tasks as required, demonstrating flexibility in responsibilities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
Barri Financial Group
Money Transfer Agent
10.2011 - 01.2013
Job overview
- Facilitated seamless money transfer transactions while ensuring compliance with regulatory requirements.
- Developed and implemented process improvements that enhanced transaction efficiency and customer satisfaction.
- Resolved complex customer inquiries and disputes, strengthening client relationships through effective communication and problem-solving.
- Analyzed transaction data to identify trends, providing insights for operational adjustments and risk management strategies.
- Coordinated with cross-functional teams to streamline workflows, improving overall service response times and accuracy.
- Led initiatives to enhance security measures, minimizing fraud risks associated with money transfers.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Provided guidance to new employees on money transfer procedures, enhancing their performance and productivity.
- Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
- Supported marketing efforts by promoting additional financial products offered by the organization.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Maintained compliance with regulations by conducting thorough identity verification and diligently documenting transactions.
- Assisted customers in completing transactions, leading to a higher rate of successful transfers.
- Managed a high volume of daily transactions without compromising quality or accuracy.
- Met or exceeded monthly targets for transaction volume while maintaining a low error rate.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
- Enhanced customer satisfaction by providing efficient money transfer services and addressing inquiries promptly.
- Stayed current on industry trends and regulatory updates, ensuring the company''s continued compliance and competitiveness.
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Discussed financial options with clients and provided informed suggestions.
Picasso Dental
Marketing Intern
03.2011 - 06.2011
Job overview
- Assisted in the execution of marketing campaigns, ensuring timely delivery of materials.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Analyzed campaign performance metrics to provide actionable insights for future initiatives.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Participated in brainstorming sessions, contributing ideas that were incorporated into marketing campaigns.
- Supported marketing team in launching new products, which resulted in positive initial customer feedback.
- Facilitated collection and analysis of customer feedback to guide improvements in marketing strategies.
- Assisted in organizing promotional events, leading to enhanced customer interaction with brand.
- Increased brand awareness with creation of eye-catching promotional materials.
- Conducted market research to identify trends, enabling team to adjust marketing strategies effectively.
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Education
Colorado Technical UniversityOnline
Bachelor of Science from Business Administration
11-2025
Colorado Technical UniversityOnline
Associate of Science from Business Administration
04-2024
Skills
- Cross-functional teamwork
- Residential cleaning
- Customer engagement
- Hygienic cleaning practices
- Sanitation practices
- Health compliance expertise
- Proficient in oral and written communication
- Service-oriented
- Skilled in Spanish and English communication
- Childcare services coordination
- Management of cleaning supply inventory
- Environmentally conscious cleaning
- Laundry organization
- Property maintenance
- Resident services coordination
- Companion animal support
- Familiarity with pest prevention strategies
- Proficient in task management
- Expense management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper
Self-employeed
08.2019 - 05.2025
Money Transfer Agent
Barri Financial Group
10.2011 - 01.2013
Marketing Intern
Picasso Dental
03.2011 - 06.2011
Colorado Technical University
Bachelor of Science from Business Administration
Colorado Technical University
Associate of Science from Business Administration
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