Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yajaira Luna

Fort Myers,Florida

Summary

Dedicated and compassionate human services professional seeking the Family Advocate position at the Children’s Advocacy Center of SW Florida. Bringing over 15 years of experience in crisis intervention, family support, advocacy, and resource coordination to empower children and families through compassionate care and community collaboration. Proven ability to assess client needs, coordinate services, and maintain compliance with programmatic standards. Skilled in supporting children and families impacted by trauma, domestic violence, housing insecurity, and immigration challenges. Strong interpersonal and organizational skills with a history of building trusting relationships with diverse families and multidisciplinary teams.


Overview

20
20
years of professional experience
1
1
Certification

Work History

Migrant Coordinator

HCS HeadStart, Inc.
09.2019 - Current
  • - Provide outreach, recruitment, and referrals to community agencies to ensure migrant families have access to essential services.
  • - Deliver crisis intervention for families experiencing housing instability, domestic violence, and immigration challenges.
  • - Conduct translation and interpretation services to support culturally responsive care.
  • - Maintain detailed tracking, reports, and compliance documentation.
  • - Participate in ongoing training in domestic violence, immigration law, housing, SAP, court proceedings, and motivational interviewing to enhance advocacy services.

Family Service Coordinator

HCS HeadStart, Inc.
10.2005 - 09.2019
  • - Provided family advocacy, case management, and crisis intervention for families in need of housing, immigration, and domestic violence support.
  • - Coordinated access to community resources, including Department of Children and Families, DTA, housing, and trauma-related services.
  • - Served as a mandated reporter, completing 51-A reports and conducting follow-up for child protection concerns.
  • - Facilitated parent workshops, family events, and ongoing education sessions.
  • - Completed specialized training in domestic violence, trauma awareness, human trafficking, and family engagement.

Education

Associate - General Studies

Northern Essex Community College
Lawrence, MA
08.2017

No Degree - Human Services

Springfield College
Springfield, MA
09-2004

Skills

  • - Crisis Intervention & Trauma-Informed Care
  • - Family Advocacy & Case Management
  • - Victim Rights & Resources (housing, food, DV services, compensation)
  • - Immigration Knowledge & Advocacy Support
  • - Cultural Competency & Bilingual (Spanish/English)
  • - Community Resource Coordination & Referrals
  • - Strong Organizational & Communication Skills
  • - Knowledge of MS Office, SharePoint, Canva, Excel
  • Multitasking and organization
  • Relationship building
  • Decision-making
  • Data entry
  • Early childhood education

Certification

CPR & First Aid (Current)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Migrant Coordinator

HCS HeadStart, Inc.
09.2019 - Current

Family Service Coordinator

HCS HeadStart, Inc.
10.2005 - 09.2019

Associate - General Studies

Northern Essex Community College

No Degree - Human Services

Springfield College