Yajaira Martinez

Delivered exceptional customer service in a fast-paced restaurant, taking and processing orders while offering menu recommendations. Prepared a variety of beverages, managed cash/card transactions, and collaborated with kitchen staff to ensure timely service. Maintained cleanliness and addressed customer inquiries to enhance satisfaction. Assisted in training new staff, developing strong communication, multitasking, and mixology skills.

Provided exceptional customer service by assisting shoppers with product selection and ensuring a positive shopping experience. Maintained a deep knowledge of current promotions and merchandise, effectively communicated with customers to understand their needs, and drove sales through personalized recommendations. Excelled in credit card and rewards program sign-ups, contributing significantly to store performance. Handled cash/card transactions, organized the sales floor, and collaborated with team members to achieve store goals while adhering to company standards for visual merchandising and customer engagement.

Gained hands-on experience in a healthcare environment by supporting various administrative and patient care tasks. Assisted with patient intake processes, maintained accurate records, and helped coordinate and confirm appointments, ensuring a smooth workflow within the clinic. Assisted in the finance department by maintaining financial inputs and outputs, ensuring they were up to date with company standards.

Was responsible for preparing and printing surgical packets for patients with upcoming surgeries, ensuring all necessary documents were accurate and complete. Assisted in the Radiology Department by greeting patients, verifying their information, and providing the appropriate gowns for x-rays. Supported the day operation floor by organizing surgical packets to ensure efficient patient flow on surgery days. Conducted patient outreach through phone calls, reminding them of upcoming appointments, and scheduling new appointments when necessary. Maintained and updated patient records in the system and assisted medical staff with administrative tasks, such as filing, scanning, and organizing medical forms.

Assisted in reviewing and verifying applicant resumes to ensure they met the specific qualifications and requirements for the positions they applied for. Assisted at the Latin American Association Job Fair, where I represented Kaiser Permanente and actively recruited applicants for a wide range of positions.

Contributed to daily operations by ensuring conference rooms, break rooms, and concession areas were fully stocked with necessary food and table supplies. Responsible for scanning and logging all incoming and outgoing documents between our office and the South Carolina location, maintaining an organized and efficient records system. Supported the operations team by creating binders and CDs with essential documents for lawyers, ensuring they had quick and accurate access to case materials. Assisted in the transition to online library access by logging and organizing all books and textbooks, as well as updating the office with the latest newspaper editions.