Yajaira Palafox
Winter Haven,FL
Summary
Organized and detail-oriented Office Manager with 10 years of experience overseeing daily office operations, administrative support, scheduling, customer service, and team coordination. Skilled in communication, problem-solving, record management, and improving office efficiency. Proficient in Microsoft Office Suite, data entry, and vendor coordination.
Overview
6
6
years of professional experience
Work History
Office Manager
E.Pagan Trucking Inc.
St. Cloud, FL
06.2022 - 03.2023
- Managed scheduling and appointment logistics for staff and clients, enhancing organizational efficiency.
- Assisted in maintaining inventory and office supplies, optimizing resource allocation.
- Implemented filing system improvements to streamline document retrieval and management processes.
- Supported onboarding procedures for new employees, fostering a welcoming environment.
- Prepared reports on office performance metrics, contributing to informed decision-making processes.
- Organized company events and meetings, strengthening team cohesion and morale.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed daily office operations for a team of 12 employees, ensuring workflow and organization.
- Coordinated schedules, meetings, and travel arrangements
- Maintained office supplies inventory and vendor relationships
- Processed invoices, expense reports, and payroll support
- Handled customer inquiries and resolved administrative issues
- Improved filing systems and office procedures for greater efficiency
Sales Manager
Affordable Auto Solutions
Wilmington, CA
02.2019 - 02.2022
- Managed daily operations of used car sales, ensuring efficient workflow and customer satisfaction.
- Trained sales team on product knowledge and effective selling techniques to enhance performance.
- Developed promotional strategies to increase foot traffic and drive sales conversions.
- Fostered relationships with customers, addressing inquiries and resolving issues promptly.
- Collaborated with finance department to streamline approval processes for financing options.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Built strong customer relationships through exceptional service and follow-up communication.
- Continuously evaluated team performance metrics and provided constructive feedback during individual coaching sessions.
- Created a positive work environment that fostered teamwork, productivity, and employee retention.
- Increased used car sales by developing and implementing effective marketing strategies.
- Provided tailored insurance solutions based on clients' individual needs and circumstances.
- Educated clients on risk management strategies to enhance their financial security.
- Provided exceptional customer service to enhance guest experience.
- Dealt with high volumes of transactions efficiently and accurately.
- Assisted customers with vehicle selection and financing options.
- Coordinated test drives and ensured vehicles were in optimal condition.
- Supported marketing initiatives through social media engagement and promotions.
- Participated in regular training sessions to stay informed about new vehicle models, features, and technologies as they were released.
- Managed over 100 customer calls per day.
Customer Service Supervisor
Michael Kors
Santa Fe Springs, CA
08.2017 - 12.2019
- Supervised customer service team to enhance product knowledge and service quality.
- Implemented training sessions to improve staff performance and customer satisfaction.
- Resolved escalated customer issues, ensuring timely and effective solutions.
- Analyzed customer feedback to identify trends and drive process improvements.
- Coordinated scheduling and workflow management to optimize team efficiency.
- Established performance metrics to evaluate team effectiveness and set goals.
- Helped increase sales by 10% or more depending on company's goals.
- Mentored new hires on company policies, procedures, and best practices.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Developed knowledge base for customer service reps, reducing resolution time.
Education
High School Diploma -
Columbus High School
Downey, CA06.2013
Skills
- Office management
- Organizational skills
- Office Administration
- Calendar Management
- Customer Service
- Microsoft Office (Word, Excel, Outlook)
- Data Entry
- Scheduling & Coordination
- Payroll & Invoicing
- Team Communication
- Problem Solving
- Customer relations
- Clear oral/written communication
- Relationship building
- Staff hiring
- Employee training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
E.Pagan Trucking Inc.
06.2022 - 03.2023
Sales Manager
Affordable Auto Solutions
02.2019 - 02.2022
Customer Service Supervisor
Michael Kors
08.2017 - 12.2019
High School Diploma -
Columbus High School