Yajaira Pena
Bronx,NY
Summary
Experienced Case Manager with knowledgeable background in criminal investigations and a passion for the low-income community, prepared to contribute effectively to cases. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Case Manager Specialist
Little Treasures- Petits Tresors, SLP & Psychology
05.2024 - Current
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Utilized grant writing skills to secure additional program funding.
Claims Developer Specialist
PCG
11.2022 - 10.2023
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Interviewed individuals by phone, video chat, and in-person to write news stories.
- Gathering clients' personal information and adding it to the SHHMS system so that the clients' data can be populated in the Social Security Administration website.
- Writing Cases for the client utilizing forms SSA 8000, SSA 827, SSA 5-BK, SSA 3373, SSA 3374, SSA 3375, SSA 3376, SSA 3379.
Case Manager
CAMBA
07.2021 - 10.2022
- Empowered patients to take control of their health by guiding them towards informed decision-making regarding treatment options.
- Streamlined case management processes through efficient documentation and communication among healthcare providers.
- Maintained detailed records of patient progress, documentation of services, and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance, and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Updated treatment plans every month with the latest intervention strategies and progress notes.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Surveillance Investigator
G4S Compliance & Investigation
08.2020 - 09.2021
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Enhanced surveillance efficiency by utilizing advanced technology and equipment in investigations.
- Documented detailed reports of investigative findings, ensuring accurate representation of facts for clients or legal proceedings.
- Utilized various methods of information gathering, such as interviews and public records searches, to aid in case resolution.
- Implemented creative problem-solving tactics when encountering obstacles during an investigation, resulting in a higher success rate.
- Achieved successful case resolutions by conducting thorough background research and gathering evidence.
- Documented suspicious activity and events through detailed reports, submitting timely updates to the supervisor.
- Remained composed and calm even when situations were stressful or had escalated to effectively contribute to security needs.
- Conducted mobile and stationary surveillance on subjects of Workers comp investigations.
Intern Investigator
The Legal Aid Society
09.2019 - 12.2019
- Collaborated with attorneys to prepare comprehensive reports for legal proceedings, ensuring accurate representation of case facts.
- Ensured timely communication with relevant parties throughout the investigation process, promoting transparency and accountability within the team.
- Conducted interviews with witnesses and suspects, gathering critical information for ongoing investigations.
- Conducted surveillance operations as needed, collecting essential visual evidence for active investigations without compromising personal safety or confidentiality protocols.
- Assisted senior investigators in solving cases through diligent evidence collection and organization.
- Demonstrated adaptability by quickly learning new software(Law Manager) programs designed for investigative purposes, increasing overall productivity.
- Carefully documented statements, observations, and evidentiary materials.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Education
Bachelor of Science - Criminology
John Jay College of Criminal Justice
New York, NY05-2020
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Calm in crises
- Witness interviews
- Social media investigations
- Communication
- Research skills
- Analytical reasoning
- Case management
- Surveillance
- Detail oriented
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Specialist
Little Treasures- Petits Tresors, SLP & Psychology
05.2024 - Current
Claims Developer Specialist
PCG
11.2022 - 10.2023
Case Manager
CAMBA
07.2021 - 10.2022
Surveillance Investigator
G4S Compliance & Investigation
08.2020 - 09.2021
Intern Investigator
The Legal Aid Society
09.2019 - 12.2019
Bachelor of Science - Criminology
John Jay College of Criminal Justice
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