YAJAIRA QUINTANILLA
PHARR,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
CRAFT
Self-employeed
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Accounting Clerk
JAI'S TRUCK SERVICE
05.2009 - 03.2020
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using QuickBooks and Excel.
- Reconciled bank statements to ensure consistency with company records.
- Assisted in preparing monthly financial reports for management review.
Customer Service Representative
Lacks
02.2007 - 05.2009
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-volume calls, ensuring accurate information delivery and timely issue resolution.
- Trained new team members on customer service protocols and system navigation for improved performance.
- Collaborated with cross-functional teams to address product issues and streamline support processes.
Cashier
Juniors Supermarket
01.2006 - 01.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations to boost sales.
- Handled cash, credit, and debit transactions accurately while ensuring security protocols.
Education
High School Diploma -
PSJA MEMORIAL HIGH SCHOOL
ALAMO, TXSkills
- Data analysis
- Financial modeling
- Strategic planning
- Market research
- Customer relationship management
- Data entry
Timeline
CRAFT
Self-employeed
01.2021 - Current
Accounting Clerk
JAI'S TRUCK SERVICE
05.2009 - 03.2020
Customer Service Representative
Lacks
02.2007 - 05.2009
Cashier
Juniors Supermarket
01.2006 - 01.2007
High School Diploma -
PSJA MEMORIAL HIGH SCHOOL