Yajaira Ramos
Camden,NJ
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Senior Bilingual Receptionist
Camden County Board of Social Services
01.2011 - Current
- Developed and implemented a comprehensive bilingual communication strategy, ensuring effective and efficient client interactions in English and Spanish
- Managed a high-volume reception area, greeting and directing visitors, answering inquiries, and providing exceptional customer service to enhance the overall client experience
- Collaborated with cross-functional teams to schedule appointments, meetings, and travel arrangements, optimizing administrative processes and ensuring seamless operations
- Proactively translated and proofread official documents, emails, and correspondence, maintaining accuracy and consistency in both languages while meeting tight deadlines.
Education
Accounting | A.A.B., Completed coursework in financial accounting, managerial accounting, and auditing, achieving a GPA of 3.5., Collaborated with a team of fellow students to analyze and interpret financial statements, identifying areas for potential cost savings and revenue growth., Utilized various accounting software programs, such as QuickBooks and Excel, to accurately record and track financial transactions for a small business. -
Eastern Gateway Community College
Steubenville, Ohio10.2023
Skills
- Bilingual Spanish/ English
- Organizational skills/efficiency
- Customer Service Excellence
- Data Entry
- Scheduling
- Verbal and Written Communication
- Customer/Client Relations
- Multi-Line Telephone Operations
- Clerical Support
- Bookkeeping
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Bilingual Receptionist
Camden County Board of Social Services
01.2011 - Current
Accounting | A.A.B., Completed coursework in financial accounting, managerial accounting, and auditing, achieving a GPA of 3.5., Collaborated with a team of fellow students to analyze and interpret financial statements, identifying areas for potential cost savings and revenue growth., Utilized various accounting software programs, such as QuickBooks and Excel, to accurately record and track financial transactions for a small business. -
Eastern Gateway Community College
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