Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Yakayra Mejia

Perth Amboy,NJ

Summary

Proven Coordinator with a track record of enhancing operational efficiency at Always Home Care Agency by implementing robust documentation systems and fostering team collaboration. Skilled in MS Office and relationship building, I've significantly improved project timelines and customer satisfaction. Expert in managing high-stress situations and staff, ensuring the achievement of strategic goals. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

6
6
years of professional experience

Work History

Coordinator

Always Home Care Agency
05.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Coached employees through day-to-day work and complex problems.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Dispatcher

JJS Loxitica
01.2019 - 09.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Coordinator

Robert Wood Johnson Hospital
06.2018 - 12.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

High School Diploma -

Union County College
Elizabeth, NJ
06.2016

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Project Coordination
  • Scheduling and calendar management
  • Document Management
  • Schedule Coordination
  • Discretion and Confidentiality
  • Recordkeeping
  • Staff Management

Languages

Spanish
Full Professional

Timeline

Coordinator

Always Home Care Agency
05.2022 - Current

Dispatcher

JJS Loxitica
01.2019 - 09.2022

Coordinator

Robert Wood Johnson Hospital
06.2018 - 12.2018

High School Diploma -

Union County College

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Yakayra Mejia