Hi, I’m
Yakelin Portillo
Denver,Colorado
You often meet your fate on the road you take to avoid it.
French proverb
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
years of professional experience
1
Certification
Work History
Metropolitan Sate University of Denver
Dean Of Students & Student Care Center
05.2024 - Current
Job overview
- Provided leadership in crisis management situations, ensuring the safety and well-being of all community members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hand and Stone Spa
Front Desk Sales Associate
10.2022 - 02.2024
Job overview
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
As Needed Basis
Babysitter
07.2020 - Current
Job overview
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Target
Beauty Consultant & Ulta Sales Associate
08.2021 - 09.2022
Job overview
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Monitored current trends to understand fashions and better serve customer needs.
Zone Athletic Club
Front Desk Sales Associate
07.2020 - 08.2021
Job overview
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Exceeded guest expectations by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable experience.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Education
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Hospitality Management
05.2025
University Overview
- Communication Studies Minor
- The Denver Foundation Scholarship Recipient
- National Society of Leadership and Success Member
- Denver Scholarship Foundation Student Grant Recipient
Early College of Denver High School
High School Diploma
05.2019
Skills
- Customer Service
- Listening Skills
- Problem-solving skills
- Verbal and written communication
- Time Management
- Telephone Etiquette
- Cash Handling
- Dependable
Certification
- CPR & AED - Basic Life Support
- Always Food Safe - Food Handler Certification
- Human Trafficking Awareness - Colorado Training
- Colorado Concierge - Colorado Expert in Hospitality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dean Of Students & Student Care Center
Metropolitan Sate University of Denver
05.2024 - Current
Front Desk Sales Associate
Hand and Stone Spa
10.2022 - 02.2024
Beauty Consultant & Ulta Sales Associate
Target
08.2021 - 09.2022
Babysitter
As Needed Basis
07.2020 - Current
Front Desk Sales Associate
Zone Athletic Club
07.2020 - 08.2021
Metropolitan State University of Denver
Bachelor of Science from Hospitality Management
Early College of Denver High School
High School Diploma
- CPR & AED - Basic Life Support
- Always Food Safe - Food Handler Certification
- Human Trafficking Awareness - Colorado Training
- Colorado Concierge - Colorado Expert in Hospitality
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