Yakia Bell
Mesa,AZ
Summary
I will bring a positive attitude and a strong drive to succeed within the company. I am natural team builder and thrive on good communication among coworkers and management. I'm driven to succeed by learning new things and facing new challenges while building towards my professional career.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
Bank of America
02.2024 - Current
- Evaluated client data to identify and prevent fraudulent activities.
- Tracked fraud cases and documented trends
- Implemented effective fraud prevention strategies while assisting clients on the accounts
- Confirmed legit and fraudulent transactions while following routine task within the fraud department
- Assisted clients in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
Assistant Branch Manager
Mariner Finance
09.2022 - 02.2024
- Processes credit loan applications and presents loan solutions based on customer needs
- Maintain client relationships and provide customer service
- Maintains a cash drawer including processing payments and delivering daily deposits to specified financial institutions as required
- Maintains compliance in the branch while meeting daily goals and preparing daily reports
- Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency
- Up to date on Federal, State, and Local Application Consumer laws to ensure compliant actions
Underwriter
Upgrade
06.2021 - 09.2022
- Analyze financial data related to loan requests
- Evaluate loan documents to ensure accuracy and completeness
- Review applications based on credit rating, borrowing history, and household income
- Review documents for auto loans
- Maintain client relationships and provide customer service
- Review loan documentation for fraudulent activity
Collections Representative
Santander Consumer USA
12.2019 - 06.2021
- Placed and received customer calls for delinquent car loans
- Identified Lender specific requirements to provide reinstatement and repayment options for non-performing loans
- Reached out to customer to pursue payments, remind of obligations and discuss loan resolution processes
- Maintained calm and professional interactions when dealing with all customers
- Mentored new members of my team on strategies and company information to maximize performance
- Kept a high drive to stay productive, especially during high call volume days
Customer Service Representative
Freedom Debt Relief LLC.
08.2018 - 12.2019
- Assisted clients with adding and removing accounts for debt resolution
- Walked clients through the necessary steps to authorize and project settlements
- Assisted clients with customizing savings accounts and balances based on individual requirements
- Followed up with customers about resolved issues; completed cases and agreements to maintain high standards of customer service
Bank Customer Service Representative
Arvato Digital services
07.2016 - 01.2017
- Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty
- Volunteered for extra shifts during holidays and other busy periods
- Assisted clients with managing personal checking and savings accounts over the phone
Education
High School Diploma -
Blueprint High School
Chandler, AZ01.2016
Skills
- Professional telephone demeanor
- Proficient accounting skills
- Strong account analysis skills
- Advanced clerical knowledge
- Positive attitude
- Self-motivated
- Goal setting
Timeline
Fraud Analyst
Bank of America
02.2024 - Current
Assistant Branch Manager
Mariner Finance
09.2022 - 02.2024
Underwriter
Upgrade
06.2021 - 09.2022
Collections Representative
Santander Consumer USA
12.2019 - 06.2021
Customer Service Representative
Freedom Debt Relief LLC.
08.2018 - 12.2019
Bank Customer Service Representative
Arvato Digital services
07.2016 - 01.2017
High School Diploma -
Blueprint High School
Similar Profiles
Devi MaksutiDevi Maksuti
Personal Banker at Bank of AmericaPersonal Banker at Bank of America
Julia PerezJulia Perez
Private Client Manager at Bank of America Private BankPrivate Client Manager at Bank of America Private Bank
Kenneth MurrayKenneth Murray
Administrative Specialist at Bank of AmericaAdministrative Specialist at Bank of America