Yakira Crawford
Syracuse
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Clarest Health
06.2023 - 12.2024
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
Youth Advocate 2
Hillside Children's Center
01.2023 - 05.2024
- Provided crisis intervention when needed by responding quickly and appropriately to emergency situations.
- Conducted home visits with families to ensure compliance with program requirements.
- Facilitated communication between family members and other professionals involved with the child's welfare.
- Monitored progress of clients through regular check-ins and assessments.
- Maintained accurate records of client information including progress notes, treatment plans.
- Developed and implemented individualized plans for youth in care, ensuring that their needs were met.
- Collaborated with community partners to provide additional resources for at-risk youth.
- Counseled youth on life choices, career paths, and educational opportunities.
Behavior Specialist
Syracuse Academy Of Science Charter School
05.2022 - 01.2023
- Served as a liaison between schools and community agencies related to mental health services for youth with challenging behaviors.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Created positive learning environments by utilizing evidence-based practices such as Positive Behavior Interventions and Supports.
- Provided crisis intervention services when needed.
- Engaged families through culturally sensitive outreach efforts designed to build trust and foster collaboration between schools and homes.
Program Coordinator
Court Innovations
07.2022 - 08.2022
- Scheduled and developed program activities in accordance with program needs
- Collaborated with community leaders, organizations and public agencies to promote programs within community
- Facilitated educational workshops, meetings and conferences associated with program
- Prepared periodic reports, financial statements and records on program activities, progress and status for management
- Delegated tasks to staff and volunteers during daily activities and organized events
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
Patient Admitting Representative
Upstate Medical University Community Campus
09.2020 - 07.2022
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Teacher's Assistant/ Promise Zone Specialist
Syracuse City School District/CCSI
10.2020 - 06.2022
- Promoted student learning by providing individualized and small group support to reinforce classroom topics
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teachers
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Organized and distributed homework, textbooks, classroom supplies and other learning materials
- Discussed curriculum changes with department staff and principals to facilitate action plans
- Observed teachers to assist with planning and classroom instruction methodologies
- Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards
- Conducted data analysis based on performance scores to develop school improvement plan
- Planned and facilitated relevant, needs-based professional learning tools, resources and educational materials to enhance teaching skills
- Recruited, trained and evaluated part-time staff and volunteers; directed professional development activities
- Partnered with administrative leadership to improve discipline practices based on data findings
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences
- Data entry, SIT Meetings
- Circles and different groups
- Push in supervision, student/ teacher support
- Collaborated with supervisors to examine effectiveness of program and instruction.
Box Office Representative
Syracuse Univiersity
10.2018 - 06.2021
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Greeted over 40 customers per day and determined best approach to provide optimal service.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Sold admission, processed payments, and issued tickets.
- Worked well in a team setting, providing support and guidance.
- Greeted customers with smile and provided friendly, knowledgeable service.
Customer Service Specialist
Propel Pharmacy
12.2019 - 03.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Schoolage Teacher
The Salvation Army
06.2016 - 03.2021
- I've been working at the Salvation Army for 5 years
- Responsible for helping children after school with their homework and helping them stay on their appropriate reading levels and also grade levels
- In the summer time we have a program for our students as well in which there are different field trips involving both fun and educational and also a bible study program they attend as well
- Organized different trips and helped create different theme weeks so they'll still be learning while having fun
- Mentored in the courthouse during the morning where we watched children while their parents were in court and also gave them different daily essential items if needed
- Involvement
- Fostered relationships to define programming needs and strengthen organizational standing
- Assisted management with planning and logistics for program activities
- Produced well-written, comprehensive reports and documents
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives
- Coordinated logistics for activities and events
- Produced and distributed memos, newsletters and other forms of communication
- Designed and implemented program policies, frameworks and toolkits for change management processes
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Health Professions and Education - Psychology
Utica College
Utica, NYSkills
- Attention to Detail
- Performance Quality Assurance
- Time Management
- Verbal and Written Communication
- Decision Making
- Issue Resolution
- Problem-Solving
- Standard Operating Procedures
- Creative and Innovative
- Performance Management
- Dependability and Cooperation
- Data Collection
- Mentoring
- Relationship Building
- Problem Analysis
- Conflict Mediation
References
References available upon request.
Contact
Syracuse, NY 13205
Timeline
Pharmacy Technician
Clarest Health
06.2023 - 12.2024
Youth Advocate 2
Hillside Children's Center
01.2023 - 05.2024
Program Coordinator
Court Innovations
07.2022 - 08.2022
Behavior Specialist
Syracuse Academy Of Science Charter School
05.2022 - 01.2023
Teacher's Assistant/ Promise Zone Specialist
Syracuse City School District/CCSI
10.2020 - 06.2022
Patient Admitting Representative
Upstate Medical University Community Campus
09.2020 - 07.2022
Customer Service Specialist
Propel Pharmacy
12.2019 - 03.2021
Box Office Representative
Syracuse Univiersity
10.2018 - 06.2021
Schoolage Teacher
The Salvation Army
06.2016 - 03.2021
Bachelor of Health Professions and Education - Psychology
Utica College
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