- Mindfulness Practices
- Enjoy hobbies that combine physical activity with outdoor exploration
- Avid Reader
- Personal Development and Self-Improvement
Yakira Springer
Jacksonville,Florida
Summary
I've dedicated myself to my role ensuring top tier front-of-house professionalism with proven skills in exceptional customer service, conflict resolution, and teamwork. I've also committed myself to enhancing guest experiences and operational efficiency. I am now looking to expand my skills in serving people by inserting myself into a role that is related to my college major. I look forward to making connections with those I serve and those I work alongside.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
Jacksonville, FL
12.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated Point of Sale (POS) systems accurately, processing transactions efficiently.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas, enhancing overall guest experience.
- Maintained inventory levels of front-of-house supplies, ensuring availability while managing costs effectively.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Resolved customer inquiries and complaints promptly, demonstrating strong problem-solving skills and adaptability under pressure.
Customer Service Cashier
Harveys Supermarkets
Jacksonville, FL
08.2022 - 12.2023
- Provided exceptional customer service by greeting and assisting customers with their purchases.
- Assisted customers in locating products within the store, answering questions about pricing and availability.
- Efficiently processed cash, credit, and debit transactions using a point-of-sale (POS) system.
- Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and efficiency.
- Collaborated with team members to ensure smooth operations at the front-end of the store.
Education
Associate of Science - Sociology/ Psychology
Florida State College
Jacksonville, FL12-2026
Associate of Arts - High School Diploma
Darnell Cookman Middle-High School
Jacksonville05-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Cash handling proficiency
- Attention to detail
- Professional appearance
- Conflict resolution
Interests
Timeline
Front of House Employee
Chic-Fil-A
12.2025 - Current
Customer Service Cashier
Harveys Supermarkets
08.2022 - 12.2023
Associate of Science - Sociology/ Psychology
Florida State College
Associate of Arts - High School Diploma
Darnell Cookman Middle-High School