Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

YAKONDA BLACK

Osceola,US

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

13
13
years of professional experience

Work History

Sales Associate

Comcast
04.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.

Customer Service Representative

VXI
08.2020 - 05.2023
  • Helping members place orders, check status of orders
  • Explain how benefits works
  • Signing new members up, help members pay a bill
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

TTEC
09.2023 - 02.2024
  • Answering calls from members assisting with benefits
  • Explaining how insurance work, updating member infomation
  • Transferring to correct department
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Scheduler

Osceola Medical Center
03.2011 - 04.2016
  • Helping patients schedule appointments with doctor, Check patients in when visiting doctor, provide updated infomation to patients
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.

Education

Certificate of Completion - Pre employment training

Arkansas North Eastern College
Osceola, Arkansas
09.2021

Certificate of completion - Certified nursing assistant

Arkansas North Eastern College
Osceola, Arkansas
11.2016

High School Diploma -

Osceola High School
Osceola, AR
05.2000

Skills

  • Communication
  • Time management
  • Teamwork
  • Dependability
  • Digital skills
  • Order Processing
  • Upselling
  • Customer Needs Assessment
  • Inventory Control
  • Product Sales
  • Promotional support
  • Sales Development
  • Payment Processing
  • Policy and Procedure Adherence
  • Excellent people skills
  • Flexible Schedule
  • Relationship Building
  • Professional Demeanor
  • Strategic Planning
  • Customer Service
  • Problem-solving skills
  • Multi-tasking strength
  • Time Management
  • Conflict Resolution
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Sales Associate

Comcast
04.2024 - Current

Customer Service Representative

TTEC
09.2023 - 02.2024

Customer Service Representative

VXI
08.2020 - 05.2023

Scheduler

Osceola Medical Center
03.2011 - 04.2016

Certificate of Completion - Pre employment training

Arkansas North Eastern College

Certificate of completion - Certified nursing assistant

Arkansas North Eastern College

High School Diploma -

Osceola High School

Similar Profiles

CREATE PROFILE
YAKONDA BLACK