Yakubu Dauda

• Managed a team of training specialists including their deployment, development and productivity for 3 stations
• Acted as a proactive and productive liaison/partner with the corporate NA Operations Learning Department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.
• Fostered the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
• Created and implemented training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.).
• Ensured that the Learning Department creates/updates accurate and useful information for training programs and other training documentation/aids.
• Managed training content and ensure execution of programs around Workforce Development and Associate Leadership Development.
• Tracked and managed site’s Continuous Improvement activities and manage communication through the Leadership Steering Committee.
• Drove Continuous Improvement metrics at the site while ensuring Continuous Improvement activities are properly coordinated.

• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Planned delivery routes according to traffic, weather and types of delivery.
• Coordinated efficient routes and schedules for 10 Delivery Service Partners (DSP) in station

· Launched the first delivery station in Newark, NJ (760,000 square feet)

· Responsible for station KPIs (overall safety, quality, performance and customer experience

· Carried out supervisory responsibilities in accordance with policies and procedures

· Accountable for meeting & exceeding internal/external operational goals (PPH, PNOV, DEA, FDDS, RTS, OTD, etc.)

· Build and execute productivity plans through forecast reviews, determined productivity requirements, and partnering with other Leaders to load balance

· Developed and shared best practices across shifts and network; lead large scope projects with station & regional impact

· Oversaw the largest Same Day operation for Amazon on the East Coast.

· 460% increase in PFSD volume while driving delivery success rate up 3% over a 3-month period.

· Reduced missing packages within the station by 36% over a 3-month period.

· Achieved above benchmark ratings in Safety, Associate Engagement and Leadership based off associate responses.

· Brought station from 18th to 5th in the NJ sub-region for driver quality of life metrics over a 3-month period.

· Optimized inefficient data collection methods on RTS packages by creating an excel spreadsheet that can be used by any associate even without previous data entry experience.

• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Reduced turnover 10% by enhancing training, motivation and engagement strategies with all employees and scoring a 5.0 SLA during Peak.
• Directed workforce planning, customer retention and customer service management for multiple locations.
• Reviewed work forecasts and determine the productivity requirements to produce during the day to meet the overall building objectives
• Managed 200+ direct associates including their training, career development, productivity, quality, safety, and overall engagement
• Improved productivity in Pack Department, and assisted in driving an overall improvement in productivity in Operations Year over Year
• Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees