Ya’Lara Sims
Lake Charles
Summary
Detail-oriented and dependable professional with a strong background in customer service, administrative support, and workplace safety. Skilled in managing multiple priorities, maintaining accurate records, and delivering quality service in fast-paced environments. Seeking a permanent office or administrative role that values reliability, teamwork, and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative, set appointments
Concentrix
Lake Charles
01.2023 - 12.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Ensured accurate account information updates.
- Help patients choose the right appointment times and assist with cancellations.
- Assisting with customer service at doctors office, providing patients with information to bring to their appointments such as insurance cards etc.
Security Guard
Loftin Security Staffing
Lake Charles
10.2019 - 03.2020
- Operated security camera and patrolled premises to prevent unauthorized access and ensure safety.
- Documented security incidents and maintained detailed logs for accountability and review.
- Identified potential hazards and enforced safety policies to minimize risks.
- Observed and assessed activities on-site to quickly respond to security concerns.
Gas Station Attendant
Landry’s Quick Serve
Lake Charles
01.2019 - 03.2020
- Assisted clients with fueling, payments, and inquiries to ensure a positive experience.
- Managed cash drawer and receipts accurately, maintaining financial accountability.
- Monitored site safety and cleanliness while supporting minor vehicle maintenance.
- Balanced multiple tasks efficiently in a fast-paced, customer-focused environment.
Cashier/Customer Service Associate
Dollar General
Lake Charles
01.2018 - 12.2018
- Assisted customers with inquiries and purchases, providing friendly and efficient support.
- Processed cash, credit, and debit transactions accurately while maintaining drawer integrity.
- Maintained store organization and restocked merchandise to support sales goals.
- Worked with team members to ensure smooth daily operations and achieve store objectives.
Education
Washington-Marion Magnet School
Lake Charles, LASkills
- Office Administration
- Data Entry
- Customer Service
- Client Relations
- Record Keeping
- Documentation
- Cash Handling
- Security Procedures
- Point-of-Sale Systems
- Microsoft Office
- Workplace Safety
- Time management
Timeline
Customer Service Representative, set appointments
Concentrix
01.2023 - 12.2024
Security Guard
Loftin Security Staffing
10.2019 - 03.2020
Gas Station Attendant
Landry’s Quick Serve
01.2019 - 03.2020
Cashier/Customer Service Associate
Dollar General
01.2018 - 12.2018
Washington-Marion Magnet School