YALEXA RIVERA
Deland,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Orlando Health Physicians Associates
Orange City, Florida
08.2025 - Current
- Streamlined office operations by triaging patients based on severity of medical complaints.
- Administered rapid tests for COVID, FLU, and strep to help the provider assess conditions.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Coordinated with pharmacies to submit and refill patients' prescriptions, ensuring timely access to medications.
- Collected urine samples from patients for urinalysis, urine cultures, or pregnancy tests.
- Organized charts, documents and supplies to maintain team productivity.
- Scheduled patient appointments via phone and in person to ensure timely access to care. for patients via phone and in person.
- Conducted diagnostic tests, such as EKGs or ear lavage's.
- Facilitated patient care by relaying messages to physicians regarding concerns, condition updates, or refill requests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Medical Assistant Externship
AdventHealth OBGYN at Winter Garden
06.2025 - 07.2025
- Facilitated patient intake by collecting vitals, medical histories, and chief complaints to ensure accurate assessment.
- Aided providers during OB/GYN exams, procedures, and prenatal visits to enhance patient care.
- Conducted nurse visits with non-stress tests (NSTs) for high-risk pregnancies to monitor fetal well-being.
- Administered vaccines such as TDAP and RhoGAM.
- Documented accurately and confidentially using EPIC.
- Practiced infection control, HIPAA compliance, and compassionate patient care in a women’s health setting.
Sales Administrator
Fun Spot America Theme Parks
03.2023 - 05.2025
- Resolved customer issues rapidly to enhance deal closure and elevate client satisfaction.
- Collaborated with VP of Sales to refine sales strategies during bi-weekly strategy sessions.
- Partnered with marketing team to optimize strategic initiatives for improved alignment with sales goals.
- Attended conventions and trade shows with primary mission of expanding market opportunities.
Call Center Representative
Fun Spot America Theme Parks
06.2019 - 03.2023
- Answered 50 calls and emails daily, resolving customer inquiries and delivering accurate product information.
- Maintained thorough knowledge of product information to effectively address diverse customer questions.
- Followed company policies and scripts to meet call-time and quality standards consistently.
Education
Medical Assistant Diploma Program -
Concorde Career Institute
Orlando, FL07-2025
High School Diploma -
William R Boone High School
Orlando, FL05-2020
Skills
- Assist with OB/GYN patient exams and prenatal care
- Perform specimen collection, processing, and ancillary tests (EKG, urinalysis, hematology)
- Document clinical information accurately in Epic
- Record vital signs, and conduct glucose testing
- Administer immunizations, including TDAP, and RhoGAM
- Perform venipuncture
- Maintain inventory and manage clinical supplies
- Practice sterilization techniques and infection control
- Ensure patient confidentiality and HIPAA compliance
- Ancillary tests (EKGs, hematology, and urinalysis)
- Immunization administration
Certification
- CMA - Certified Medical Assistant through AMCA
- CPR - American Heart Association
Volunteer work
- High School Physicals
Timeline
Certified Medical Assistant
Orlando Health Physicians Associates
08.2025 - Current
Medical Assistant Externship
AdventHealth OBGYN at Winter Garden
06.2025 - 07.2025
Sales Administrator
Fun Spot America Theme Parks
03.2023 - 05.2025
Call Center Representative
Fun Spot America Theme Parks
06.2019 - 03.2023
Medical Assistant Diploma Program -
Concorde Career Institute
High School Diploma -
William R Boone High School