Yalina Ellis
Gilbert,AZ
Summary
Retired student athlete with a strong record in customer service and sales. Proven ability to achieve sales goals, maintaining a 50% close rate and generating over $150,000 in sales. Proficient in insurance verification and treatment coordinating. A collaborative team player who thrives in fast-paced environments, ensuring seamless service and client satisfaction.
Overview
4
4
years of professional experience
Work History
Bridal Stylist
Legacy Bridal Boutique
Gilbert, AZ
02.2024 - Current
- Achieved and maintained a close rate of over 50% for two consecutive years in wedding dress sales
- Achieved over $150,000 in sales.
- Addressed objections and provided solutions to ensure brides confidently said Yes to the Dress
- Assessed the bride's needs and wants to ultimately find her perfect dress
- Pursued monthly sales goals to contribute to overall revenue growth
Dental Receptionist
Canyon Vista Dental Care
Mesa, Arizona
08.2024 - 08.2025
- Delivered exceptional customer service by promptly addressing patient inquiries via phone, email, or in-person interactions, enhancing patient satisfaction.
- Created a positive experience for patients by maintaining a clean and inviting reception area.
- Coordinated with insurance companies to dispute unpaid claims and verify patient coverages, ensuring accurate patient billing.
- Managed sensitive situations professionally, discussing treatment costs and past balances to facilitate optimal solutions for patients and practice.
Esthetician
Inner Glow Beauty
02.2024 - 08.2025
- Delivered high-quality facials, waxing, microblading, and lash services to clients.
- Provided personalized skincare consultations to clients based on individual needs.
- Collaborated with clients to design personalized beauty experiences.
- Coordinated daily schedule to optimize client appointments and service delivery
- Ensured cleanliness and organization of treatment rooms and workspaces for a safe and welcoming client experience
- Developed and designed engaging content for marketing to attract and retain clients
Youth Corrections Officer 1
Adobe Mountain School
10.2022 - 01.2023
- Manage daily operations of unit to ensure safety and support for youth
- Maintain safety and security
- Deescalated youth in crisis situations to restore safety and facilitate positive interactions
- Established trusting relationships with the youth
- Mediated conflict resolution discussions
- Maintain professional boundaries and personal relationships
- Maintained up-to-date log books and conducted daily evaluations to track youth development
Education
Associate of Applied Science - Healthcare
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2027
Esthetician License - Esthetics
STUDIO ACADEMY OF BEAUTY
Chandler, AZ01-2023
High School Diploma -
Red Mountain High School
Mesa, AZ01-2021
Skills
- Customer service
- Sales
- Appointment Scheduling
- Treatment coordination
- Attention to detail
- Organized
- Multitasking
- Phone Etiquette
- Insurance verification
- Dental terminology
Accomplishments
- Maintained a monthly goal of at least a 50% close rate for the past two years selling wedding dresses.
- Responsible for over $150,000 in sales.
- Captain of my collegiate softball team at Ithaca College in Ithaca, New York from 08/01/21 to 05/01/22.
- Red Mountain High School Student Athlete of the Year recipient in 2021.
Timeline
Dental Receptionist
Canyon Vista Dental Care
08.2024 - 08.2025
Bridal Stylist
Legacy Bridal Boutique
02.2024 - Current
Esthetician
Inner Glow Beauty
02.2024 - 08.2025
Youth Corrections Officer 1
Adobe Mountain School
10.2022 - 01.2023
Associate of Applied Science - Healthcare
Maricopa Community Colleges, Chandler-Gilbert Community College
Esthetician License - Esthetics
STUDIO ACADEMY OF BEAUTY
High School Diploma -
Red Mountain High School