YALITZA VIDALES
San Diego,CA
Summary
Strong expertise in building client relationships and I am someone who is driven to provide quality service. Passionate about helping others seeking to utilize my talents within a team to achieve company goals for maximum efficiency and profitability.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Crossroads Family Center
El Cajon, CA
02.2025 - Current
- As an Administrative Assistant at a children's mental health clinic, I coordinated and psychiatry scheduling, and supported clinicians with patient intake and documentation. I handled insurance verification, while providing compassionate front desk support to children and families. This role strengthened my expertise in healthcare administration, patient coordination, and interdisciplinary collaboration, building a strong foundation for future work in case management and social services.
- Coordinated scheduling and logistics for family support services, enhancing operational efficiency.
- Managed communication between families and service providers, ensuring timely information sharing.
- Developed and maintained organized filing systems for confidential client records, improving data retrieval processes.
Remote Customer Service Representative
Made In Cookware
10.2022 - 01.2023
- Provided primary customer support to internal and External customers. Responded to customer requests for products, services, and company information. Answered a constant flow of customer calls with minimal wait times. Offered advice or assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered tailored advice and assistance to customers, addressing special needs and enhancing overall customer satisfaction through proactive strategies.
Remote Customer Service Representative
Farmasi
08.2020 - 07.2021
- Increased efficiency and team productivity by promoting operational best practices. Delivered prompt service to prioritize member needs. Increased efficiency and performance by monitoring team member productivity and providing feedback. Followed up with customers about resolved issues to maintain high standards of customer service. Exhibited high energy and professionalism when dealing with clients and staff. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Headquarters in Miami, FL
Education
Bachelor of Science - Business, Office Software and Medical Terminology Certificates
Grossmont College
El Cajon, CABachelor of Arts - Criminal Justice
San Diego State University
San Diego, CADiploma - undefined
El Cajon Valley High School
El Cajon, CASkills
- Fluent Bilingual Spanish
- Excellent Interpersonal Relations
- Relationship Rapport Building
- Personal and Professional Integrity
- Cultural Competence
- Effective Communication Skills
- Critical Thinking
- Detailed Mindset
- Resourceful
- Microsoft Office Word, Excel and Outlook
- Adobe Acrobat
- Extensive Data Entry
- Keyboarding 56 WPM
- Heavy Phone Experience
- Filing and Organization
- Data Collection
- Report Compilation
- Scheduling and Calendar Management
Timeline
Administrative Assistant
Crossroads Family Center
02.2025 - Current
Remote Customer Service Representative
Made In Cookware
10.2022 - 01.2023
Remote Customer Service Representative
Farmasi
08.2020 - 07.2021
Diploma - undefined
El Cajon Valley High School
Bachelor of Arts - Criminal Justice
San Diego State University
Bachelor of Science - Business, Office Software and Medical Terminology Certificates
Grossmont College