YALONDA CARTER
COLUMBUS,OHIO
Summary
Dynamic recruiter and co-owner at Super Powered LLC, adept at talent acquisition and employee management. Proven track record in enhancing operational efficiency and driving business development. Successfully managed a team of 16 at Tidy Movers LLC, fostering strong client relationships and improving customer service outcomes. Skilled in CRM systems and adaptable to changing environments.
Overview
14
14
years of professional experience
Work History
CO-OWNER/RECRUITER
SUPER POWERED LLC
03.2021 - Current
- As a small business to small business temporary labor provider, I am responsible for procuring new business and building relationship with current clients
- Recruit and train applicants across various positions from labor intensive such as household moving to basic customer service positions.
- Scheduling, payroll and onboarding among any other tasks that need to be completed all fall under my authority.
Recruiter
SURGE LLC
COLUMBUS, OH
06.2022 - 07.2025
- Maintained Applicant Tracking System records of all applicants.
- Identified best practices for recruiting process improvement.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Conducted in-depth interviews with top candidates to assess skills and fit.
MANAGER
TIDY MOVERS LLC
10.2017 - 02.2021
- Manage a team of 16 movers locally and up to 32 in surrounding cities.
- Prepare and maintain schedules and job assignments
- Initial point of contact with potential and current customers.
- Manage and train sales teams to stay up to date with best practices based on current and changing needs within the company
CHAT EMAIL SPECIALIST
JCPENNEY
04.2016 - 10.2017
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Solicited sale of new and additional services and products.
- Referred unresolved customer grievances to designated departments.
Sales Agent
IGS Energy
DUBLIN, OH
04.2011 - 02.2017
- Analyzed data to identify trends in customer behavior and preferences.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Attended meetings with current and prospective customers to discuss their business needs.
Education
High School Diploma -
EASTMOOR HIGH SCHOOL
Columbus, OH06-1997
Some College (No Degree) - Marketing
Franklin University
Columbus, OHSkills
- Customer service and support
- Sales and marketing
- Scheduling and training
- Escalation management
- Organizational skills
- CRM proficiency
- Operational efficiency
- Adaptability and flexibility
- Employee onboarding and recruitment
- Decision making strategies
- Talent acquisition
- Employee management and relations
- Business development
Timeline
Recruiter
SURGE LLC
06.2022 - 07.2025
CO-OWNER/RECRUITER
SUPER POWERED LLC
03.2021 - Current
MANAGER
TIDY MOVERS LLC
10.2017 - 02.2021
CHAT EMAIL SPECIALIST
JCPENNEY
04.2016 - 10.2017
Sales Agent
IGS Energy
04.2011 - 02.2017
High School Diploma -
EASTMOOR HIGH SCHOOL
Some College (No Degree) - Marketing
Franklin University