YALONDA HARRIS
Jacksonville,FL
Summary
Over 20+ years of customer service experience 15 years of accumulated experience as a professional caseworker and educator, and recent experience in homeschool teaching. Hardworking educator focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with a strong background in fast-paced environments. Works well independently to handle assignments and is always ready to go beyond basic assignments. Quick learner with good computer abilities. Safety-oriented and well-organized. Good relationship-building and multitasking skills. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Homeschool Teacher Advisor
Jacksonville Homeschool Community
Jacksonville, FL
02.2016 - Current
- Maintain detailed and accurate class and student documentation to keep records current
- Plan and prepare teaching aids, including charts, graphs, and bibliographies
- Organize materials and classroom spaces to boost teaching efficiency and success
- Work with all parents to determine the individual needs of each child, including children with disabilities and special needs
- Ensure individual child assessments are completed and documented
- Provide supervision through assigning work, helping create personal development plans, and consistently monitoring and evaluating students’ effectiveness
- Collect and analyze data to plan health education initiatives
- Tutor students to help each understand core ideas and improve their performance
- Encourage students to persevere with challenging tasks, preparing them for advanced learning opportunities.
WIC Case Worker
Department of Health
Jacksonville, FL
03.2014 - 02.2016
- Supported hiring, training, and performance monitoring for 5+ social workers
- Verified the presence of relevant documentation in case files such as progress notes, medical and dental records, and clothing allowance.
- Act as backup for call center regularly due to high call volume, launch dates and staff shortage.
- Reviewed applications and completed home reviews for potential foster family applicants
- Helped clients follow treatment plans by setting up appointments, arranging transportation, and offering personalized support
- Coordinated changes such as new assistance, modifications, and terminations, organizing the paperwork and updating the system
- Investigated applicants seeking public assistance to collect data relevant to their applications
- Informed individuals about the eligibility requirements, application processes, and payment procedures for the benefits program
- Referred denied applicants to other agencies, offering assistance that was more relevant to their situations and eligibility.
Administrative Assistant
Empowerment Programs Inc.
Jacksonville, FL
03.2011 - 02.2013
- Worked with persons with disabilities
- Paid the recipients’ rent, utilities, phone, cable, and other fees from their SSA checks and I keep their checkbooks balanced
- Interact with support coordinators daily, as well as the recipients
- Make sure that the recipient's coaches are spending the appropriate amount of time with everyone throughout the month
- Made monthly agendas for the office to collect revenue through the work performed by coaches
- Take recipients’ questions and concerns to make sure their needs are met by their coach
- Answer incoming phone calls and make sure the office is functional for all employees.
Financial Aid Advisor
University of North Florida
Jacksonville, FL
10.2008 - 03.2010
- Collected, prepared, and tracked required tuition planning documents and answered inquiries regarding tuition planning and financial aid
- Handled inbound calls averaging about 75+ calls per day
- Advised students about application procedures, program costs, and student loan debt
- Monitored student financial aid files to verify completeness and compliance with federal and state regulations
- Analyzed financial aid applications to determine need and devised appropriate financial aid packages for individual students
- Examined various reports such as grades, enrollment status, and award status to verify compliance and eligibility of students receiving aid
- Held preliminary interviews for prospective students to prepare for actual financial aid appointments
- Counseled prospects on available finance options matching current needs.
Education
B.S - Interdisciplinary Studies/Social Science
Florida State University
05.2015
Skills
- MS Office (Word, Excel, Outlook)
- Client Education
- Data Entry
- Public Communication
- Documentation and Reporting
- Medicaid processing
- Time Management
- Processing payment
- Research and Investigations
- Organizational Skills
- Critical Thinking
- Utilize Multiple Different Systems
- Report writing and development
- Teamwork
- Networking and communication skills
- Conflict management
- Assessment administration
- Receiving Incoming Supplies
- Human resources
- Confidentiality and HIPAA
- Training and development
- FDA Drug Safety Guidelines
- Case file documentation
- Referral coordination
- Judgment and Decision Making
- Regulatory compliance
- Collaboration
- Ability to work under pressure
- Creative Lesson Planning
- Individual Education Plan
- Student Progress Reporting
- Group And Individual Instruction
- Curriculum Planning
- Learning Strategies
Timeline
Homeschool Teacher Advisor
Jacksonville Homeschool Community
02.2016 - Current
WIC Case Worker
Department of Health
03.2014 - 02.2016
Administrative Assistant
Empowerment Programs Inc.
03.2011 - 02.2013
Financial Aid Advisor
University of North Florida
10.2008 - 03.2010
B.S - Interdisciplinary Studies/Social Science
Florida State University
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