Jacqueline Lomeli
Fort Worth,TX
Summary
Professional and bilingual (English/Spanish) customer service representative with 7+ years of experience in front desk operations, visitor assistance, data entry, and public-facing roles. Strong ability to communicate clearly and concisely, respond to inquiries professionally, maintain accurate records, and enforce policies while delivering high-quality customer service. Organized, dependable, and skilled at handling multiple responsibilities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead Infant Teacher
Arka Montessori Academy
Fort Worth, TX
05.2024 - 05.2025
- Served as the primary point of contact for parents and visitors, greeting them professionally and addressing questions regarding policies, schedules, and student progress
- Maintained detailed daily logs including attendance, meal records, incident reports, and developmental observations with a high level of accuracy
- Responded to parent concerns in a timely manner, using critical thinking to resolve issues while maintaining professionalism
- Ensured compliance with state licensing regulations and internal policies through accurate documentation and reporting
- Utilized computer systems to input attendance data, maintain student files, and generate reports
- Communicated clearly in both English and Spanish to support families with limited English proficiency
Site Supervisor – After School Program
YMCA
Fort Worth, TX
02.2023 - 05.2024
- Supervised daily front desk sign-in and sign-out procedures, ensuring accurate attendance tracking and authorized pickups
- Served as the first point of contact for parents, guardians, and visitors, answering questions and directing them appropriately
- Maintained organized records including attendance sheets, meal count documentation, and compliance paperwork
- Prepared written monthly reports, newsletters, and communications for families and administration
- Addressed parent concerns professionally and resolved conflicts while enforcing program policies
- Assisted with scheduling, staff coordination, and maintaining orderly program operations
COVID-19 Screener
JPS Health Clinic
Azle, TX
10.2021 - 03.2022
- Welcomed and screened all visitors entering the facility while maintaining professionalism and confidentiality
- Registered visitors and maintained daily screening logs with accuracy and attention to detail
- Assisted patients with kiosk check-in procedures and provided clear instructions on facility protocols
- Enforced health and safety policies consistently while responding to visitor questions and concerns
- Managed supply inventory for PPE and documented usage reports
Customer Service Representative
La Familia Auto Insurance
Fort Worth, TX
08.2021 - 09.2021
- Greeted customers entering the office and provided immediate assistance with inquiries, payments, and policy questions
- Served as the initial point of contact for phone and in-person requests, directing customers to appropriate representatives when needed
- Processed cash, debit, and credit card transactions accurately while updating customer account information in company systems
- Maintained organized electronic and paper files to ensure accurate recordkeeping
- Explained policies, procedures, and payment requirements clearly to customers
- Resolved routine customer concerns independently and escalated complex matters appropriately
Owner / Self-Employed
Texan Gals Boutique
Fort Worth, TX
03.2019 - 08.2021
- Managed all customer service operations, serving as the primary contact for in-store and online inquiries
- Maintained detailed sales records, inventory logs, and financial documentation
- Responded to customer questions via phone, email, and social media in a professional and timely manner
- Processed and documented electronic and cash transactions with accuracy
- Resolved customer concerns and handled returns in accordance with company policies
- Utilized online platforms and business software to track sales, update records, and generate reports
Cashier / Counter Server
Paleteria El Chambon
Fort Worth, TX
12.2020 - 06.2021
- Greeted customers and handled high-volume transactions efficiently and accurately
- Managed cash drawer balancing and end-of-day reconciliation
- Responded to customer inquiries and resolved order discrepancies professionally
- Maintained organized transaction records and followed company procedures
Cashier / Counter Server
Dulceria Ary
Arlington, TX
03.2017 - 12.2020
- Provided friendly and professional customer service in a busy retail environment
- Processed payments and maintained accurate cash handling procedures
- Assisted customers with product selection and addressed questions promptly
- Stocked merchandise and maintained organized displays
Education
Business Administration
Tarrant County College (TCC)
Fort Worth, TX03-2027
High School Diploma - undefined
Uplift Mighty Preparatory
Fort Worth, TX05-2020
Skills
- Front Desk & Visitor Reception
- Public Assistance & Customer Support
- Bilingual Communication (English/Spanish)
- Data Entry & Record Management
- MS Office (Word, Excel, Outlook)
- Visitor Log & File Maintenance
- Complaint Resolution
- Policy Explanation & Enforcement
- Professional Written & Verbal Communication
- Office Equipment & Multi-Line Phone Systems
LANGUAGES
English
Spanish
Timeline
Lead Infant Teacher
Arka Montessori Academy
05.2024 - 05.2025
Site Supervisor – After School Program
YMCA
02.2023 - 05.2024
COVID-19 Screener
JPS Health Clinic
10.2021 - 03.2022
Customer Service Representative
La Familia Auto Insurance
08.2021 - 09.2021
Cashier / Counter Server
Paleteria El Chambon
12.2020 - 06.2021
Owner / Self-Employed
Texan Gals Boutique
03.2019 - 08.2021
Cashier / Counter Server
Dulceria Ary
03.2017 - 12.2020
High School Diploma - undefined
Uplift Mighty Preparatory
Business Administration
Tarrant County College (TCC)