Mark Smith
Washington
Summary
Dynamic administrative professional with extensive experience at the U.S. Department of Health and Human Services. Proven expertise in customer service and office administration, adept at managing inquiries and enhancing operational efficiency. Skilled in Microsoft Office Suite and conflict resolution, consistently delivering exceptional support and fostering positive relationships.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant (GS-05)
U.S. Department of Health and Human Services – AHRQ
Washington
03.2023 - Current
- Greeted and assisted internal and external visitors, responding to inquiries and directing them to appropriate staff or departments to enhance visitor experience.
- Respond to a high volume of inquiries both in person and by phone, providing accurate information about agency programs and services.
- Coordinated agency meetings by preparing materials, scheduling rooms, and managing logistics to facilitate effective communication.
- Assist with office management tasks, including equipment maintenance, inventory, and safety inspections.
- Receive and distribute correspondence, track incoming/outgoing documents, and maintain confidentiality in all communication.
- Process check payments, verify details, and post transactions into agency systems.
- Maintained clean and organized reception/resource area, ensuring availability of relevant materials and publications for visitor access.
Motor Vehicle Operator (WG-05)
U.S. Department of Health and Human Services – AHRQ
Washington
06.2019 - 03.2023
- Provided reliable transportation for AHRQ staff and executives while maintaining professionalism and punctuality.
- Coordinated scheduling, records management, and logistics to streamline administrative functions.
- Monitored and replenished office supply inventory, ensuring compliance with government procurement procedures.
- Conducted biweekly safety inspections, prepared reports, and ensured compliance with workplace safety standards.
- Prepared correspondence, reports, and meeting documentation using Microsoft Office applications to support effective communication.
Program Analyst, Vehicle Acquisition (VA Training Program)
U.S. Department of Agriculture
Washington
06.2017 - 08.2018
- Tracked federal vehicle data in GSA systems, ensuring accuracy and compliance with standards.
- Updated and maintained electronic and hardcopy records, enhancing data accessibility.
- Assisted management with data reporting for audits, contributing to program evaluation.
Manager, Vehicle Immobilization & Towing Division
Department of Public Works
Washington
11.2008 - 06.2016
- Supervised 50 employees, overseeing hiring, training, and performance evaluations to enhance team effectiveness.
- Coordinated with external agencies to ensure compliance with city regulations and streamline operational processes.
- Ensured consistent, professional customer service during public interactions and complaint resolution.
- Prepared official correspondence, reports, and presentations to support senior management decision-making.
Lead Public Vehicle Enforcement Inspector / Supervisor
DC Taxicab Commission
Washington
11.2006 - 11.2008
- Supervised daily inspection and enforcement activities, ensuring compliance with safety regulations and enhancing public trust.
- Investigated complaints and prepared detailed reports, communicating resolutions effectively to all parties involved.
- Provided courteous customer service in high-stress situations, maintaining professionalism and resolving issues promptly.
Parking Enforcement Supervisor / Lead Parking Officer
Department of Public Works
Washington
06.1992 - 05.2002
- Managed daily operations for parking enforcement teams, providing training and mentorship to enhance team effectiveness.
- Facilitated communication between enforcement staff, police, and public to efficiently resolve parking disputes.
- Compiled reports and testified in traffic hearings, ensuring presentation of accurate information for case evaluations.
Education
Coursework - Business Administration
Strayer University
Washington, DC01.2007
Professional Development Program -
University of the District of Columbia
Washington, DC01.2002
Coursework - Business Administration
University of the District of Columbia
Washington, DC01.1983
Skills
- Office Administration & Clerical Support
- Data Entry
- Scheduling & Records Management
- Inquiry management
- Payment & Check Processing
- Microsoft Office
- Customer service
- Front Desk & Visitor Reception
- Problem-Solving & Conflict Resolution
Certification
- Electronics and Computer Technology, TESST Technology Institute, Beltsville, MD
- SPEC4 Light Vehicle Power Generation Mechanic, U.S. Army, Fort Leonard Wood, MO
Work Preference
Work Type
Full TimeLocation Preference
HybridSalary Range
$50000/yr - $100000/yrTimeline
Administrative Support Assistant (GS-05)
U.S. Department of Health and Human Services – AHRQ
03.2023 - Current
Motor Vehicle Operator (WG-05)
U.S. Department of Health and Human Services – AHRQ
06.2019 - 03.2023
Program Analyst, Vehicle Acquisition (VA Training Program)
U.S. Department of Agriculture
06.2017 - 08.2018
Manager, Vehicle Immobilization & Towing Division
Department of Public Works
11.2008 - 06.2016
Lead Public Vehicle Enforcement Inspector / Supervisor
DC Taxicab Commission
11.2006 - 11.2008
Parking Enforcement Supervisor / Lead Parking Officer
Department of Public Works
06.1992 - 05.2002
Coursework - Business Administration
Strayer University
Professional Development Program -
University of the District of Columbia
Coursework - Business Administration
University of the District of Columbia