Yalonda Manus
Memphis,TN
Summary
Dedicated customer service representative with extensive industry experience and a proven track record of enhancing customer satisfaction. Excels in establishing rapport and cultivating partnerships to drive business growth. Recognized for an upbeat attitude and strong teamwork skills, contributing positively to collaborative environments. Committed to delivering results that align with company objectives and foster long-term client relationships.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Manager
Popeyes
Memphis, USA
04.2021 - 12.2024
- Oversee daily restaurant operations, including staffing, inventory, food quality and guest satisfaction
- Prepare weekly financial and sales reports as well as working with upper management to improve profitability
- Enhanced customer dining experiences by addressing concerns and creating a welcoming atmosphere
- Managed reservations, customer seating and handled inquiries in a friendly manner
Head Cook
Lot-a-Burger
Memphis, USA
04.2012 - 10.2020
- Provided excellent customer service
- Managed day-to-day operations of the restaurant
- Multitasking
- Recorded accurately the inventory for the company
- Worked independently to achieve company goals in a timely manner
Shift Supervisor
KFC/Taco Bell
Memphis, USA
01.2006 - 01.2009
- Managed and supervised over fifteen employees
- Managed and transported profits to the local bank
- Positioned employees and monitored security
- Maintained clean and healthy environment
- Communicated clearly and professionally with customers
Prep Cook
Popeyes
Memphis, USA
06.1998 - 01.1999
- Multitasked to support the success of the team
- Adapted to the needs of the company to achieve excellent customer service
Tax Preparation Representative
Jackson Hewitt Income Tax Service(Seasonal)
Memphis, USA
12.1997 - 04.1998
- Complied with federal legislation and regulations
- Provided ethical counsel and advisory to customers
- Kept precise financial records and tax information
- Use tax software to record information in the computer system
Desk Clerk
Airport Value Inn
Memphis, USA
04.1996 - 04.1997
- Welcomed guest with attitude of excellence
- Communicated professionally with guests to ensure a positive experience and resolve any problems with their stay
- Promoted after two months from housekeeper to desk clerk due to excellent customer service
Shift Supervisor
Krystal's Restaurant
Memphis, USA
03.1996 - 08.1995
- Managed crew of 13 employees
- Promoted after three months from Line Worker to Shift Supervisor
- Oversaw accurate accounting and balanced cash drawer every day
Education
Professional Skills and Computer Education Certificate -
State Tech Job Club
MemphisTax Preparation Certificate -
Jackson Hewitt Tax Preparation Workshop
MemphisWork Readiness Training Certificate -
High School Diploma -
Hopeworks Adult Education Program
MemphisSkills
- Proficiency with Microsoft Word
- Proficiency with Microsoft TEAMS
- Proficiency with Google Suite
- Proficiency with Zoom
- Scheduling
- Bookkeeping
- Event planning
- Event management
- Excellent communication skills
- Punctuality
- Efficient time management
- Coordinating employees
- Conflict resolution
- Motivated learner
- Adaptable
- Self-motivated
- Eager to learn
Volunteer Experience
Church Assistant, Alice Avenue Church of Christ, Memphis
Certification
- ServSafe 1/5/23-1/5/28
Timeline
Assistant Manager
Popeyes
04.2021 - 12.2024
Head Cook
Lot-a-Burger
04.2012 - 10.2020
Shift Supervisor
KFC/Taco Bell
01.2006 - 01.2009
Prep Cook
Popeyes
06.1998 - 01.1999
Tax Preparation Representative
Jackson Hewitt Income Tax Service(Seasonal)
12.1997 - 04.1998
Desk Clerk
Airport Value Inn
04.1996 - 04.1997
Shift Supervisor
Krystal's Restaurant
03.1996 - 08.1995
Professional Skills and Computer Education Certificate -
State Tech Job Club
Tax Preparation Certificate -
Jackson Hewitt Tax Preparation Workshop
Work Readiness Training Certificate -
High School Diploma -
Hopeworks Adult Education Program
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