Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yalonda Price

Maple Heights,OH

Summary

Dynamic customer service professional with extensive experience at Home Depot, excelling in conflict resolution and cash handling. Known for delivering exceptional service in high-pressure environments, I effectively manage diverse customer needs while training team members. My strong communication skills and technical proficiency ensure efficient operations and positive client interactions.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

Independant Contractor
06.2018 - Current

With several years of experience in remote, high-volume client interaction, I specialize in providing personalized, attentive service in fast-paced environments. My background has honed my ability to communicate with empathy, discretion, and professionalism across diverse customer needs. I excel at active listening, managing sensitive conversations, and building strong rapport with clients, all while maintaining a high standard of service and confidentiality.


Working independently, I’ve developed strong time management, multitasking, and problem-solving skills, navigating a variety of customer personalities and expectations with patience and tact. I bring a confident, calm presence to every interaction and am passionate about creating positive, memorable customer experiences.

Cashier

Speedway Gas Station
04.2017 - 05.2018

Fast-paced gas station cashier with experience in handling transactions, assisting customers, stocking merchandise, and maintaining a clean, safe environment. Known for efficiency, reliability, and strong customer service skills.


Cashier Team Lead

Home Depot
03.2016 - 05.2018

Experienced Lead Cashier with a strong background in customer service, front-end operations, and team support in a high-volume retail environment. Skilled in handling transactions, resolving customer issues, training new staff, and ensuring smooth daily operations. Known for staying calm under pressure and delivering efficient, friendly service.


Stocker

Dollar Tree
06.2015 - 02.2016

Detail-oriented stocker with experience in merchandise organization, inventory restocking, and maintaining a clean, shoppable store environment. Known for efficiency, reliability, and working well both independently and as part of a team.

Cashier

Save A Lot
03.2014 - 02.2016

Dependable cashier with experience in fast-paced grocery retail. Skilled in cash handling, customer service, and maintaining an organized checkout area.

Education

High School Diploma - N/A

ECOT
Columbus, OH
05.2012

Skills

  • Customer Service: Strong verbal communication, active listening, conflict resolution, and empathetic client interaction
  • Cash Handling & POS: Accurate cash management, POS system operation, returns processing, and daily drawer balancing
  • Call Center Support: CRM software (eg, Zendesk, Salesforce), call logging, ticket tracking, data entry, and phone etiquette
  • Multitasking & Problem Solving: Fast-paced decision-making, time management, and adapting to varied customer needs

Timeline

Customer Service Specialist

Independant Contractor
06.2018 - Current

Cashier

Speedway Gas Station
04.2017 - 05.2018

Cashier Team Lead

Home Depot
03.2016 - 05.2018

Stocker

Dollar Tree
06.2015 - 02.2016

Cashier

Save A Lot
03.2014 - 02.2016

High School Diploma - N/A

ECOT