Yamarres Newton
Hialeah,FL
Summary
Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver, versed in customer service. History of keeping work areas clean, neat, and professionally arranged. Good listening skills, combined with an attentive and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
Store Associate
Aldi USA
Hialeah, FL
08.2021 - 07.2024
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Unloaded and moved merchandise to maintain aisles, and set up product displays.
- Assisted customers with product selection, pricing and availability.
Telemarketer
Allstate Insurance Company
Pembroke Pines, FL
02.2017 - 11.2020
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Escalated concerns or advanced problem calls to management staff.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2020
Skills
- Customer assistance
- Stocking and Replenishing
- Point of Sale Knowledge
- Drawer Management
- Prospecting Skills
- Telemarketing Expertise
- Sales expertise
- Professional communication
- Account management
- Fluency in English and Spanish
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Associate
Aldi USA
08.2021 - 07.2024
Telemarketer
Allstate Insurance Company
02.2017 - 11.2020
High School Diploma -
Hialeah Gardens Senior High School
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