Yamel Sosa Garcia
Hurst
Summary
Dynamic bilingual customer service professional with a proven track record, excelling in problem-solving and sales. Committed to delivering exceptional service and creating positive customer experiences.
Interested in continuing to learn for my professional growth and the growth of the company I work for.
Overview
5
5
years of professional experience
Work History
Custumer Service
Wfs Services
06.2023 - Current
Bilingual customer service for airline.
Airline service sales.
Resolve issues related to lost luggage, flight changes, and missed connections.
Provide accurate information about flights, policies, and airline services.
Packaging Team Leader
MD&R DESING LLC
09.2020 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor In Communication -
Autonomous University of Santo Domingo
DOMINICAN REPUBLIC 04.2016
Skills
- Bilingual
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Sales
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Custumer Service
Wfs Services
06.2023 - Current
Packaging Team Leader
MD&R DESING LLC
09.2020 - 02.2022
Bachelor In Communication -
Autonomous University of Santo Domingo
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