Yamika (Kim) Warner
Huntsville,AL
Summary
Salon Manager and Stylist with a proven track record at Regis Corporation, enhancing client satisfaction and loyalty through exceptional service and hair cutting techniques. Skilled in appointment scheduling and team leadership, I excel in driving sales and staff development. Achieved significant client base growth by leveraging strong communication and consultation skills.
Overview
22
22
years of professional experience
Work History
Salon Stylist
Self Employed
01.2017 - Current
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
- Adhered to salon policies and procedures, ensuring a consistent and professional customer experience for all clients.
- Delivered exceptional customer service, resulting in increased repeat clientele and positive salon reviews.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Answered phone calls and emails to schedule client appointments.
Telephone Surveyor
TTEC
02.2024 - 06.2024
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call.
- Effectively navigated computer systems to accurately input collected data during telephone interviews.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Salon Manager
Regis Corporation
01.2003 - 05.2016
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained general appointment calendar and set shift schedules.
- Scheduled employees to maintain adequate coverage during business hours.
Education
Cosmetology - Cosmetology
Drake Technical College
Huntsville, AL09-2002
High School Diploma -
J.O.J Johnson High School
Huntsville, AL05-1994
Skills
- Appointment scheduling
- Hair cutting techniques
- Continuing education
- Client consultation
- Strong leader
Timeline
Telephone Surveyor
TTEC
02.2024 - 06.2024
Salon Stylist
Self Employed
01.2017 - Current
Salon Manager
Regis Corporation
01.2003 - 05.2016
Cosmetology - Cosmetology
Drake Technical College
High School Diploma -
J.O.J Johnson High School
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