Yamil Rivera
Dover,DE
Summary
Skilled in customer service and time management to improve client satisfaction. Able to work independently and make significant improvements in service quality. Detail-oriented with strong communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives.
Overview
14
14
years of professional experience
Work History
Courier Service Driver
Contract Delivery Service
10.2015 - Current
- Greeted recipients, delivered packages, and parcels, and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during the transit process.
- Manage a group of drivers to Improve delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Sales Associate
I.g. Burton Superstore Milford / Seaford
02.2015 - 10.2015
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
Non-Emergency Medical Driver
A Source Transportation
06.2010 - 02.2015
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
Education
Bachelor of Arts - Human Biology
University of Puerto Rico
Bayamón, PR05.2003
Skills
Working Independently
Attention to Detail
Problem-Solving
Customer Service
Time Management
Relationship building and rapport
Team building
Task Prioritization
Excellent Communication
Item Sorting
Multitasking
Vehicle loading
Languages
Spanish
Native or Bilingual
Timeline
Courier Service Driver
Contract Delivery Service
10.2015 - Current
Sales Associate
I.g. Burton Superstore Milford / Seaford
02.2015 - 10.2015
Non-Emergency Medical Driver
A Source Transportation
06.2010 - 02.2015
Bachelor of Arts - Human Biology
University of Puerto Rico
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