Yamil Torres
Greenfield
Summary
Dynamic retail professional with a strong background in operations management and team development. Skilled in analyzing sales trends and implementing effective inventory systems, committed to improving customer experiences and enhancing operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Retail Manager
Tri City National Bank
Oak Creek, WI
01.2023 - 07.2026
- Oversaw daily operations, ensuring compliance with banking regulations and customer service standards.
- Managed staff scheduling and performance evaluations to enhance team efficiency and morale.
- Developed training programs for new employees, promoting product knowledge and customer engagement techniques.
- Analyzed sales trends to optimize inventory management and improve merchandising strategies.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication skills.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Assistant General Manager
McDonald's
Milwaukee, WI
04.2017 - 12.2022
- Led daily operations, ensuring optimal workflow and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service quality.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Monitored financial performance, identifying trends and opportunities for cost reduction.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Education
High School Diploma -
Audubon Technology & Communication Center
Milwaukee, WISkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Operations management
- Employee scheduling
- Staff recruitment
- Teamwork and collaboration
Accomplishments
- Achieved the President's Club 2025 Award through effectively helping with achieving goals for a branch.
- Supervised team of 5 staff members.
Certification
- Licensed Notary Public - October 2027
Timeline
Retail Manager
Tri City National Bank
01.2023 - 07.2026
Assistant General Manager
McDonald's
04.2017 - 12.2022
High School Diploma -
Audubon Technology & Communication Center
McOpCo 2022 AGM Award & Tri City National Bank President's Club Award 2025
- Presented with the McOpCo 2022 AGM Award for successfully performing in a multitude of areas as an Assistant General Manager to be considered and awarded 1 of 3 of these awards in the entire Rockford District of the Company through continued Restaurant Success.
- Presented with the President's Club Award for successfully leading a branch to Sales Success and achieving goals through constant dedication to serve our customer base.