YAMILA MONZON GOMEZ
Jacksonville
Summary
Compassionate and highly organized professional with an extensive medical background and hands-on experience in clinical administration, patient care, and customer service. Adept at managing client relationships, executing proactive patient communications, and ensuring a high standard of care. Proven ability to build trust and deliver exceptional support in fast-paced healthcare environments.
Overview
12
12
years of professional experience
Work History
Clinical Partner
Harmony Cares Medical Group
2024.12 - Current
- Coordinated patient care initiatives to enhance service delivery and improve patient outcomes.
- Conducted daily patient chart prep and proactive phone outreach to verify medical information, delivering exceptional customer service.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Starfish Pediatrics
2022.12 - 2024.12
- Improved patient experience through constant care and kindness.
- Accurately recorded patient history, vitals and medical notes.
- Prepared and administered medication in line with regulations as directed.
- Developed database and filing system efficacy to improve ease of use.
- Answered daily phone calls, directing enquiries to relevant staff and relaying detailed, accurate messages.
- Followed clinical guidelines when handling patient data to maintain confidentiality.
- Gave patient injections and removed stitches to promote healing.
- Carried out routine clinical procedures, recording completion and any abnormalities.
- Completed basic administrative and clinical tasks to relieve medical professionals of busy workload.
- Kept patient waiting areas clean and orderly.
- Performed safe and accurate venipuncture and capillary blood collections on pediatric and adult patients.
Family Doctor and General Hospital Management
Hospital
2017.01 - 2018.03
- Delivered targeted follow-up care for continued patient monitoring.
- Referred patients for X-rays and additional procedures to speed up diagnoses.
- Applied modern medicine principles to appropriately treat conditions.
- Embodied medical practice mission and values while upholding industry standards for integrity and quality of care.
- Identified health conditions through targeted physical examinations.
Family Doctor
Emergency hospital
2014.09 - 2017.01
- Examined patients to assess physical wellness and collect data regarding vital signs, respiratory health and overall wellbeing.
- Educated patients and community members about disease prevention and general wellness to boost awareness of public health issues.
- Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
- Performed minor surgical procedures to alleviate symptoms of basic health issues.
- Signed repeat prescriptions, death certificates and fitness for work statements to fulfil patient needs and requests.
- Prescribed medication to treat diagnosed conditions or illnesses.
- Generated referrals for patients in need of specialised care and completed paperwork to facilitate seamless transfers.
- Prescribed medication with dosage advice to suit individualised patient needs.
Education
Medical Assistant -
Healthcare Professionals Registry of the United States
United States2024-04
Basic Life Support - undefined
American Health Association
2024-04
Specialist In 1st Degree - General Medicine
Superior Institute of Medical Sciences
Villa Clara, Cuba2016-10
Family Doctor - General Medicine
Institute of medical sciences
Villa Clara2014-07
Phlebotomy Technician -
American Allied Health
Jacksonville, FL2025-11
Skills
- Customer Service Excellence
- Phone etiquette and comunication
- Client relationship management
- Surgical skills
- Patient exams
- Condition monitoring
- Disease determination
- Accurately recorded patient history, vitals and medical notes
- Prepared and administered medication in line with regulations as directed
- Developed database and filing system efficacy to improve ease of use
- Processed mail, email and phone enquiries, minimising correspondence backlogs
LANGUAGES
Spanish: Native
Portuguese: Fluent
English: Intermediate
Timeline
Clinical Partner
Harmony Cares Medical Group
2024.12 - Current
Medical Assistant
Starfish Pediatrics
2022.12 - 2024.12
Family Doctor and General Hospital Management
Hospital
2017.01 - 2018.03
Family Doctor
Emergency hospital
2014.09 - 2017.01
Basic Life Support - undefined
American Health Association
Specialist In 1st Degree - General Medicine
Superior Institute of Medical Sciences
Family Doctor - General Medicine
Institute of medical sciences
Medical Assistant -
Healthcare Professionals Registry of the United States
Phlebotomy Technician -
American Allied Health