Yamilanies Caceres

• Provided excellent service by responding promptly to telephone calls, emails and chats from customers.
• Answered incoming customer calls promptly and professionally.

• Scheduled and rescheduled patients doctors appointments

• Identified customer needs and provided appropriate solutions.

• Conferred with customers by telephone or in person to determine reasons for overdue payments and to review terms of sales, service or credit contracts
• Arranged for debt repayment and established repayment schedules, based on customer financial situations
• Answered customer questions regarding problems with accounts
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• Processed payments through various methods such as credit cards, online banking and cash transactions.