YAMILET GUERRERO
Miami,FL
Summary
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Agent
Zativa CG
Miami, FL
01.2024 - Current
- Ensured compliance with company policies and procedures related to customer service.
- Responded to incoming calls from customers with accurate and helpful information.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Conducted regular follow up calls and emails with clients after completion of services rendered.
- Assisted customers with product selection based on their needs.
- Answered customer inquiries in a timely and professional manner.
- Developed strategies to improve overall customer service experience.
- Maintained records of customer interactions and transactions for future reference.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
240 HEALTH INSURANCE LICENCE -
XCELSOLUTIONS
Miami, FL11-2022
214 LIFE INSURANCE LICENCE -
PRIMERICA
Miami, FL03-2017
220 LICENCE -
INSURANCE 1
Miami, FL11-2013
High School Diploma -
ECONOMY SSCHOOL
CAMAGUEY -CUBA06-1990
Skills
- Lead prospecting
- Marketing Management
- Resolving customer issues
- Strong communication abilities
- Positive Attitude
- Customer service abilities
- Clear Communication
- Personnel Recruitment
- Organizational Skills
- Spanish & english speaker
- Computers skills
Certification
I have participate in different courses and conventions from 2013 to date. I obtained my 220 property and casualty license in 2013, then in 2017 i did the 214 life insurance licensee and finally in 2022 I obtained the 240 health insurance agency.
Timeline
Agent
Zativa CG
01.2024 - Current
240 HEALTH INSURANCE LICENCE -
XCELSOLUTIONS
214 LIFE INSURANCE LICENCE -
PRIMERICA
220 LICENCE -
INSURANCE 1
High School Diploma -
ECONOMY SSCHOOL
Similar Profiles
Ronish NepalRonish Nepal
Corporate Finance Controller at CG Hospitality and CG Real EstateCorporate Finance Controller at CG Hospitality and CG Real Estate
Jacob BonczykJacob Bonczyk
Controls Engineer at CG AutomationControls Engineer at CG Automation
Sam HoffmannSam Hoffmann
Carpenter Apprentice at CG SchmidtCarpenter Apprentice at CG Schmidt
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami