Yamilet Hernandez
Missouri City,Tx
Summary
Punctual and honest with solid background, satisfied customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service.
Excelled in complaint resolution and multitasking, significantly improving customer satisfaction. Skilled in clear communication and hospitality.
Friendly and reliable customer service cashier with experience working in diverse retail environments.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Cashier
TeaHouse
09.2024 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise when needed.
- I greet customers entering the store and respond quickly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Team Lead
Wetzel's Pretzels
03.2021 - 05.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
No Degree -
KIPP Sunnyside Highschool
Houston, TX05-2025
Skills
- Customer service excellence
- Always on time
- Reliable
- Clear communication
- Complaint resolution
- Multitasking and organization
- Customer assistance
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Customer Service Cashier
TeaHouse
09.2024 - Current
Cashier Team Lead
Wetzel's Pretzels
03.2021 - 05.2022
No Degree -
KIPP Sunnyside Highschool
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