Yamilet Montelongo Alvarado
Mesa,USA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Sprouts Farmers Market Inc
Mesa, USA
04.2024 - 08.2024
- Company Overview: Grocery - Mesa
- Prepared all food orders according to customer specifications
- Rotated product on shelves to ensure freshness
- Assisted customers with selecting products from the deli case or menu board
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures
- Grocery - Mesa
Store Administrator
Los Altos Ranch Markets
Mesa, USA
11.2020 - 05.2024
- Assisted customers with product selection, pricing inquiries, returns and exchanges, and special orders
- Organized weekly staff meetings to discuss customer service issues and improvements
- Utilized point-of-sale systems to process payments accurately and efficiently
- Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents
- Maintained cleanliness of the store by performing cleaning tasks such as dusting shelves or mopping floors
- Scheduled staff shifts according to business needs while ensuring adequate coverage for peak hours
- Managed cash register operations by training new employees on proper use of registers
- Processed financial transactions such as deposits, refunds, and payments
- Recruited, trained, supervised, evaluated performance of staff members in accordance with company policies
- Resolved customer complaints promptly while maintaining a high level of professionalism
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
Education
High School Diploma -
Colegio De Bachilleres
Mexico05.2018
Skills
- Performance Analysis
- Employee Training
- Talent Recruitment
- Payroll Management
- Loss Prevention
- Shift Scheduling
- Risk Management
- POS Systems
- Customer Service Management
- Supply Ordering
- Budget Administration
- Policies and Procedures
- Opening and closing procedures
- Customer Service
- Leadership Development
- MS Office proficient
- Employee Terminations
- Relationship building and management
- Cash Management
Timeline
Deli Clerk
Sprouts Farmers Market Inc
04.2024 - 08.2024
Store Administrator
Los Altos Ranch Markets
11.2020 - 05.2024
High School Diploma -
Colegio De Bachilleres