Yamilet Patino

June 2023 – Present | Houston, TX

• Facilitated day-to-day account management for large healthcare clients, including City of Houston, ensuring alignment with client needs.
• Partner with account managers, operations teams, and business partners to resolve client issues and service requests.
• Build strong relationships with clients and internal stakeholders through proactive communication and follow-through.
• Monitored account activity and collaborated on process improvements to enhance service quality and client satisfaction.
• Coordinate internal resources to ensure timely completion of client deliverables and commitments.
• Analyze reports and data to identify trends, address concerns, and support informed decision-making.
• Prepared client meeting materials, reporting packages, and account updates to provide clear insights and support client engagement.
• Maintain high levels of accuracy, compliance, and customer satisfaction while managing multiple priorities.

Houston, TX | Aug 2011 – Jun 2023

• Managed daily front office operations for a busy medical practice, ensuring efficient patient flow and exceptional customer service.
• Scheduled and coordinated patient appointments, referrals, follow-ups, and diagnostic testing.
• Verified insurance eligibility, obtained pre-authorizations, and resolved billing and coverage issues.
• Maintained accurate electronic medical records (EMR) while ensuring compliance with HIPAA and confidentiality standards.
• Facilitated communication among patients, providers, pharmacies, laboratories, and insurance carriers to streamline services.
• Assisted with medical record requests, referrals, and documentation preparation for continuity of care.
• Resolved patient concerns professionally, enhancing patient satisfaction and contributing to office efficiency.
• Trained and supported new staff members on office procedures, scheduling systems, and patient service standards.
• Compiled reports and tracked administrative metrics to support physicians and clinical staff in daily operations.

• Acquired and noted patient medical histories, chief complaints, vital signs, and clinical information to facilitate provider evaluations.
• Assisted physicians during patient examinations and procedures while ensuring patient comfort and safety.
• Performed phlebotomy, specimen collection, preparation, and laboratory processing in accordance with established protocols.
• Administered injections, vaccinations, and routine clinical tests based on healthcare provider instructions.
• Maintained accurate electronic medical records, ensuring compliance with HIPAA and confidentiality to safeguard patient information.
• Educated patients on medications, treatment plans, and preventive care to promote understanding and adherence to physician instructions.
• Collaborated with physicians, nurses, pharmacies, and other healthcare professionals to ensure coordinated patient care.