Yamileth Gizell Cervera
San Leandro,CA
Summary
Experienced administrative front desk specialist with over 4+ years of experience in in-debt practice in handling administrative knowledge. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Conscientious Healthcare professional offering over 3+ years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
10
10
years of professional experience
Work History
Tissue Recovery Technician
Donor Network West
03.2024 - 09.2024
- Boosted surgical team satisfaction by providing timely communication on tissue availability and status updates.
- Promoted a strong team environment within the tissue recovery department, fostering open communication and shared responsibility for achieving key performance goals.
- Assisted in training new team members, enhancing overall staff competency levels in tissue recovery procedures.
- Developed strong relationships with hospital partners, fostering a collaborative environment for successful recoveries and donor advocacy efforts.
- Recovered Tissue and Organs from deceased.
- Reduced potential complications during transplantation surgeries by meticulously inspecting recovered tissues for any signs of damage or contamination.
- Maintained accurate records of all recovery activities, facilitating smooth audits and regulatory compliance checks.
- Optimized donor suitability assessment by conducting thorough medical history reviews and physical
Medical Assistant
Department of Health San Francisco
03.2023 - 03.2024
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant ER
Cross Country
09.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs, Phlebotomy and other tests based on patient presentation in office.
Medical Assistant
Nurse Finders Agency
12.2021 - 09.2022
- maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collaborated with medical and administrative personnespecimens.
Patient Service Representative
Stanford Healthcare
03.2021 - 12.2021
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Translated information to patients whenever they needed help
- Used epic software proficiently
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Front Office Manager
American Guard Services
08.2020 - 09.2021
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Front Desk/Dental Assistant
Hayward Dental Arts
09.2020 - 03.2021
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentist with Surgeries, Extractions and Implant procedures.
- Explained treatment procedures and instructed patients on home care guidelines both in English and Spanish.
Manufacturing Assembly Associate
UCT
01.2020 - 04.2020
- Designated responsible for audit quality control to adhere to UCT requirements
- Adjusted alignment of drills, guides and holding devices
- Performed general equipment maintenance and repair to minimize downtime
- Ability to use RF scanner to scan confidential and official documents
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping
- Over 6,000 products were shipped everyday
Production Operator
Zoetis
11.2019 - 12.2019
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Performed Welding on medicine
- Sealed off medicine packets and put them effectively on boxes to be shipped off to customers
- Checked medicine containers
- Always used PPE
- Managed over 7,000 products in 8 hours
Registeres Behavioral Technician
Ambitions Behavioral Health
02.2019 - 11.2019
- Prepared and submitted daily log reports to management
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Taught clients how to complete basic household chores and prepare food
- Performed client intake procedures according to internal standards for all new admissions
- Charted on each patient daily
- Assisted and counseled 3 patients daily
- Support in understanding emotions and following instructions as well as learning personal space
- Support in socializing and interacting at home and in public
- Excellent customer service
- Talked to parents daily resolving conflicts
Material Handler
Amazon
09.2018 - 01.2019
- Used hand-held scanners and physical logs to accurately track item movements
- Transported inventory items to appropriate locations
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Packed items into appropriate containers for shipment
- Unload and load merchandise onto trucks on daily basis
- Data entry and re-delivery with certain packages
- Managed over 20 trucks per day
Retail Sales Associate
Kids FootLocker
12.2017 - 12.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Counted cash in register drawer at beginning and end of shift
- Educated customers on promotions to enhance sales
- Assisted customers with locating and choosing merchandise in any store department
- Conducted inventory counts by adding each item in stock and documenting in paper giving it to managers
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Directed more than 100 customers per day to their rightful size and location in store
Barista
Starbucks
01.2017 - 08.2017
- Maintained supply levels in counter and customer areas to meet typical demands
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Multi-task between customers, cafe, and drive thru
- Complete minimum of 500 servings per day
Front Desk Receptionist
REACH
08.2014 - 06.2016
- Supporting youth in directory manner
- Scanned over 300 youth per day
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Resolved customer problems and complaints by conflict resolution
- Provided Excellent customer service
- Routed incoming mail and messages to relevant personnel without delay
- Tracked and imputed data for REACH client data base for accuracy
- Organized, sorted and checked confidential information
Education
Associate of Arts -
Ohlone College
Fremont, MI01-2023
Certified Medical Assistant - Medical Assistant
Unitek College - Fremont
Fremont, CA05.2021
Skills
- Strong Decision making skills
- Advanced in Microsoft Word, Excel, and Power Point
- Bilingual Spanish writing and reading proficiency
- Excellent customer service
- Data Collection
- Report analysis
- Patient intake procedures
- Equipment sterilization
- Dental office administration
- Medical Billing And Coding
- Cardiac monitors
- Patient Scheduling
- Phlebotomy
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Tissue Recovery Technician
Donor Network West
03.2024 - 09.2024
Medical Assistant
Department of Health San Francisco
03.2023 - 03.2024
Medical Assistant ER
Cross Country
09.2022 - 03.2023
Medical Assistant
Nurse Finders Agency
12.2021 - 09.2022
Patient Service Representative
Stanford Healthcare
03.2021 - 12.2021
Front Desk/Dental Assistant
Hayward Dental Arts
09.2020 - 03.2021
Front Office Manager
American Guard Services
08.2020 - 09.2021
Manufacturing Assembly Associate
UCT
01.2020 - 04.2020
Production Operator
Zoetis
11.2019 - 12.2019
Registeres Behavioral Technician
Ambitions Behavioral Health
02.2019 - 11.2019
Material Handler
Amazon
09.2018 - 01.2019
Retail Sales Associate
Kids FootLocker
12.2017 - 12.2018
Barista
Starbucks
01.2017 - 08.2017
Front Desk Receptionist
REACH
08.2014 - 06.2016
Certified Medical Assistant - Medical Assistant
Unitek College - Fremont
Associate of Arts -
Ohlone College
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